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Consumer complains that bank won’t refund transactions made in a club
Decisions and case studies / Case studies
Greg was about to turn 40, and he and some friends went abroad for a long weekend to celebrate. When he was back home, his bank got in touch with him to say he had gone over his overdraft limit.
Published 10/05/2019 Last updated 11/07/2025
Quarterly complaints data: Q1 2023/24
Data and insight / Our insight
The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.
Published 27/11/2024 Last updated 09/01/2025
Caversham Finance Limited, trading as BrightHouse
News
Caversham Finance Limited, trading as BrightHouse, is in administration.
Published 30/03/2020 Last updated 27/01/2021
Our budget for 2020/21
News
The Financial Conduct Authority (FCA) has approved the Financial Ombudsman Service’s 2020/21 budget.
Published 01/04/2020 Last updated 27/01/2021
Customer’s nine-year-old no-claims bonus is reduced to two years after an accident
Decisions and case studies / Case studies
Customer’s nine-year-old no-claims bonus is reduced to two years after an accident
Published 21/05/2019 Last updated 11/07/2025
When things go wrong with a financial product in the holiday season
Data and insight / Our insight
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season. If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
Published 02/12/2024 Last updated 17/12/2024
Half-yearly complaints data: H1 2021
Data and insight / Our insight
The data on this page covers January to June 2021. We publish complaints data every six months about financial businesses.
Published 26/02/2025 Last updated 26/02/2025
Ombudsman News issue 153
News
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.
Published 26/08/2020 Last updated 27/01/2021
Compensation awarded when bank fails to fully explain investment options
Decisions and case studies / Case studies
The customer was disappointed with her interest on savings, so changed to a capital protected structured product following guidance from an adviser. We looked at what happened next.
Published 08/02/2021 Last updated 11/07/2025
Financial Ombudsman Service’s Board appoints new Independent Assessor
News
The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.
Published 26/08/2020 Last updated 16/03/2022
