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Hygyrchedd
Cymraeg
Mae'r dudalen hon yn cynnwys ein datganiad hygyrchedd gwefan. Mae hefyd yn amlinellu'r gwasanaethau hygyrchedd rydym yn eu darparu.
Published 03/11/2020 Last updated 01/09/2021
Ole was surprised by a mortgage early repayment charge
Decisions and case studies / Case studies
An early repayment charge was left off Ole’s redemption statement, leaving him short of funds to buy his new home.
Published 14/06/2019 Last updated 16/01/2026
Malcolm's pension problem
For consumers / Who we’ve helped
Malcolm thought he'd been mis-sold a pension annuity, he contacted the business to complain but didn't agree with their answer - so asked the ombudsman service to investigate.
Published 24/06/2019 Last updated 28/01/2021
Additional voluntary contribution schemes
For businesses / Complaints we deal with / Pensions and annuities
Are you dealing with pension complaints from consumers about advice or the administration of AVC and FSAVC schemes?
Published 08/10/2019 Last updated 10/09/2024
Compensation for investment complaints
For businesses / Resolving a complaint / Understanding compensation
Working out compensation when handling complaints about investments
Published 12/11/2019 Last updated 30/03/2026
Annual review
Who we are / Governance and funding / Annual reports and accounts
Our annual review for 2018/19 gives detail about our progress against our strategic aims and objectives.
Published 01/06/2020 Last updated 02/01/2026
Home and buildings insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we approach complaints about home and buildings insurance.
Published 20/03/2019 Last updated 19/11/2025
Safeguarding policy
Corporate information / Our corporate policies
Our policy on safeguarding
Published 03/10/2019 Last updated 08/04/2025
Ed's pet insurance claim
For consumers / Who we’ve helped
Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.
Published 24/06/2019 Last updated 28/01/2021
If you need to speak to us in another language
Accessibility services
Find out how we can communicate you in another language, and how to request our complaint forms or consumer leaflet in another language.
Published 28/02/2022 Last updated 28/10/2025