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Latest complaints data on individual financial businesses
News
Today we've published our latest six-monthly complaints data on individual businesses and groups.
Published 13/03/2019 Last updated 01/06/2019
Shazir’s complaint about an extension to a finance agreement
For consumers / Who we’ve helped
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Published 17/02/2020 Last updated 06/04/2023
Vehicle breakdown cover
For consumers / Complaints we can help with / Insurance / Motor insurance
How we can help if you have a complaint about vehicle breakdown cover (roadside assistance).
Published 16/05/2022 Last updated 21/03/2023
The impact of Brexit on complaints
Who we are / Governance and funding
Find out more about the impact of Brexit on complaints to the Financial Ombudsman.
Published 26/07/2022 Last updated 06/10/2022
Ongoing financial advice services
For businesses / Complaints we deal with / Pensions and annuities
Do you deal with customer complaints about ongoing financial advice?
Published 10/06/2025 Last updated 10/06/2025
Our work with other organisations
Who we are
Who we share information, knowledge and experience with.
Published 13/02/2019 Last updated 23/12/2025
Mortgages
For businesses / Complaints we deal with
Do you handle mortgage complaints for the customers of a lender or mortgage broker?
Published 07/03/2019 Last updated 13/02/2026
Travel insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about travel insurance.
Published 20/03/2019 Last updated 16/02/2023
An overview of the ombudsman's approach
For businesses / Complaints we deal with / PPI
This section of our online PPI resource provides an overview of the ombudsman's approach to some of the common issues raised in disputes about payment protection insurance (PPI).
Published 26/05/2019 Last updated 18/12/2025
Diversity, inclusion and wellbeing report 2022
Who we are / Our values
Read our annual diversity, inclusion and wellbeing report for 2022.
Published 28/02/2023 Last updated 18/01/2024