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Mortgage shortfall
Consumer / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage shortfall repayments.
Published 06/03/2019 Last updated 22/08/2023
Interest-only mortgages
Business / How to settle complaints / Our approach to resolving complaints / Mortgages
Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.
Published 06/03/2019 Last updated 26/03/2025
Income protection insurance
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Medical insurance
Information for financial businesses about how we resolve income protection insurance complaints.
Published 19/03/2019 Last updated 08/12/2025
Long-term care insurance
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about long-term care insurance claims and mis-sold policies.
Published 31/05/2019 Last updated 08/12/2025
Payment Protection Insurance (PPI) case studies
Business / How to settle complaints / Our approach to resolving complaints / PPI / An overview of the ombudsman's approach
A range of case studies showing how we look at complaints about how PPI was sold.
Published 26/05/2019 Last updated 16/02/2023
Keith complains after e-money business reverses ticket payment
Business / How to settle complaints / Case studies
Keith needed help after an e-money business reversed a payment related to a concert ticket sale, leaving him out of pocket.
Published 31/05/2019 Last updated 10/12/2025
Reviews of our service
Corporate information
Look at independent reviews of the Financial Ombudsman Service.
Published 07/06/2019 Last updated 26/01/2021
Hygyrchedd
Cymraeg
Mae'r dudalen hon yn cynnwys ein datganiad hygyrchedd gwefan. Mae hefyd yn amlinellu'r gwasanaethau hygyrchedd rydym yn eu darparu.
Published 03/11/2020 Last updated 01/09/2021
Ole was surprised by a mortgage early repayment charge
Business / How to settle complaints / Case studies
An early repayment charge was left off Ole’s redemption statement, leaving him short of funds to buy his new home.
Published 14/06/2019 Last updated 16/01/2026
Additional voluntary contribution schemes
Business / How to settle complaints / Our approach to resolving complaints / Pensions and annuities
Are you dealing with pension complaints from consumers about advice or the administration of AVC and FSAVC schemes?
Published 08/10/2019 Last updated 10/09/2024