1844 results
Filter by
Mortgage underfunding
For businesses / Complaints we deal with / Mortgages
Do you handle complaints for a mortgage lender or broker from customers who find they haven’t been paying enough to cover their mortgage?
Published 10/06/2019 Last updated 26/03/2025
Unassembled conservatory damaged in storm – is it contents or a building?
Decisions and case studies / Case studies
When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.
Published 06/03/2019 Last updated 11/07/2025
Zika virus
For consumers / Complaints we can help with / Insurance / Travel insurance
How we can help with your complaint if your insurance doesn’t cover cancellations due to concerns about the Zika virus.
Published 21/06/2019 Last updated 28/01/2021
Critical illness cover
For consumers / Complaints we can help with / Investments
Find out how we can help if you have a complaint about critical illness cover.
Published 05/08/2019 Last updated 20/12/2023
Bank accounts: right of set-off
For businesses / Complaints we deal with / Banking and payments
How we deal with complaints about a bank taking money from one account to pay a customer’s debt somewhere else.
Published 05/04/2019 Last updated 26/01/2021
Personal pensions
For consumers / Complaints we can help with / Pensions and annuities
Do you feel you were given the wrong pensions advice, or have a problem with the administration of a personal pension?
Published 24/10/2019 Last updated 10/09/2024
Reporting against our strategic measures 2022/23
Who we are / Our strategy
How we performed in 2021/22 for our 2020 strategy, against the challenges we faced.
Published 28/06/2023 Last updated 28/06/2023
Unauthorised payments and identity theft
For consumers / Complaints we can help with / Fraud and scams
Have you lost money to someone who used your card or bank details without your permission, stole your identity or a cheque?
Published 07/10/2024 Last updated 07/10/2024
Candidate privacy notice
Privacy notice
View our privacy notice for candidates
Published 29/05/2019 Last updated 13/03/2024
Additional voluntary contribution schemes
For consumers / Complaints we can help with / Pensions and annuities
Does your complaint concern the management of – or advice you received about – AVCs to your pension or an FSAVC scheme?
Published 24/10/2019 Last updated 10/09/2024
