1889 results
Filter by
Financial Ombudsman Service announces new charity partnership with Dementia UK
About us / Data and insight / News
Employees voted to support Dementia UK – the UK’s specialist dementia nursing charity – over the next two years.
Published 15/04/2026 Last updated 15/04/2026
Business complains after bank closes the wrong account
Business / How to settle complaints / Case studies
After their bank closed the wrong bank account, C Limited had to do a lot of work to retain their customers who had their direct debits affected, as well as deal with damage to their reputation online. The bank offered £500 in compensation, but C Limited didn't think this was good enough and came to us for help.
Published 12/10/2021 Last updated 14/07/2025
A consumer complains after finding his car insurance had been stopped without his knowledge
Business / How to settle complaints / Case studies
A system error meant Harry's car insurance was cancelled. He only found out after the police stopped him, and he was then convicted in court. Whilst his insurer admitted its mistakes and offered to cover the costs incurred, we didn't think it had considered the stress Harry suffered and worry he'd continue to have.
Published 12/10/2021 Last updated 14/07/2025
Consumer asks us if compensation offered by insurer for distress over claim is fair
Business / How to settle complaints / Case studies
Rebecca and her mother, Everly, found out their home needed repairs and was unsafe to live in. But errors made by the insurer meant they were in the house for months without specialist equipment needed for Jane, and then moved many times. The situation caused Jane a lot of physical pain and both distress and upset.
Published 12/10/2021 Last updated 14/07/2025
Andrew and Yvonne’s savings hit by high-risk investment advice
Business / How to settle complaints / Case studies
A couple faced distress after advice to remortgage their home for a high-risk investment caused financial hardship and health issues.
Published 12/10/2021 Last updated 17/03/2026
A consumer under difficult circumstances complains after insurer sends correspondence to incorrect address
Business / How to settle complaints / Case studies
Selina relocated with her son and away from her abusive ex-husband. But an error made by her insurer meant her new address was revealed to her ex-husband, who tracked Selina and their son down, terrorising them for three more months. We didn't think the insurer fully realised the situation's impact on Selina.
Published 12/10/2021 Last updated 14/07/2025
Amin wanted an insurance refund after his cruise was cancelled
Business / How to settle complaints / Case studies
Amin’s holiday had been cancelled due to Covid-19. Although he’d received a partial refund of his travel insurance premiums, his insurer wouldn’t refund the extra "add-on" cover he’d bought because he'd been going on a cruise.
Published 24/05/2021 Last updated 14/07/2025
Lex’s ISA investments are worth less after delay in selling shares
Business / How to settle complaints / Case studies
Lex’s request to sell shares was delayed during the pandemic, but she didn’t think her bank compensated her enough for the inconvenience.
Published 24/05/2021 Last updated 17/03/2026
Ali complains about his bank’s refusal to raise a chargeback claim, after losing money to a modelling company
Business / How to settle complaints / Case studies
Ali contacted us after his bank refused to pursue a chargeback after losing money on a photo and contract package to a modelling company.
Published 28/03/2025 Last updated 09/12/2025
Hannah complains about her credit card provider’s rejection of a Section 75 claim, after signing up for modelling contract
Business / How to settle complaints / Case studies
Hannah contacted us after her bank rejected her Section 75 claim. She explained that, when looking for part-time work, she’d responded to an online ad posted by a modelling company and made a payment on her credit card for a photoshoot and modelling contract.
Published 28/03/2025 Last updated 09/12/2025