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International money transfers
Business / How to settle complaints / Our approach to resolving complaints / Banking and payments
Do you deal with complaints about international money transfers?
Published 10/12/2025 Last updated 10/12/2025
Independent review
About us / Data and insight / News
Earlier this year our non-executive board commissioned an independent review of our service to look at where we might be able to do things better.
Published 12/07/2018 Last updated 27/01/2021
E-scooters, insurance and the law
Business / How to settle complaints / Data and insight
Paul Whiteing, Lead Ombudsman and Director of Investigations Casework, explains that with more people thinking about e-scooters as a form of transport, it's important to check your insurance cover to make sure you’re not caught out following an accident or theft.
Published 13/01/2022 Last updated 13/01/2022
Join our digital transformation
Business / How to settle complaints / Data and insight
Nicola Wadham, Chief Information Officer, outlines the digital and technology changes taking place at the Financial Ombudsman Service and why it’s an exciting time to be leading the work on our IT strategy and systems.
Published 21/01/2022 Last updated 21/01/2022
Candidate privacy notice
Privacy notice
View our privacy notice for candidates
Published 29/05/2019 Last updated 21/04/2026
Accessibility statement for the Financial Ombudsman Service website
This page contains the website accessibility statement for the Financial Ombudsman Service.
Published 13/02/2019 Last updated 11/06/2026
Join us as a Customer Call Adviser
Careers / Careers with us
Our Customer Call Hub Advisers are at the forefront of our service. They’re often the first person a consumer will speak to when they contact us, so they’re responsible for ensuring that the consumer’s journey starts smoothly.
Published 21/08/2023 Last updated 17/06/2026
Ombudsman Connect for Business
Business / Log in to Ombudsman Connect for Business
Ombudsman Connect for Business is our online portal designed to help financial businesses view and manage their cases with us. Find out more about using Ombudsman Connect for Business and how to get started.
Published 21/08/2025 Last updated 17/06/2026
The Consumer Duty
Consumer / Complaints we can help with
Find out what’s in the Consumer Duty and how it may affect your complaint.
Published 13/12/2024 Last updated 17/06/2026
Ombudsman Connect – our online portal for consumers
Consumer
Ombudsman Connect provides an easy and secure way to stay up to date on the progress of your case with the Financial Ombudsman. This page explains what Ombudsman Connect is and how to register to use it.
Published 30/10/2025 Last updated 17/06/2026