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A consumer complains that a used car that failed eight months after he got it was not of satisfactory quality
Business / How to settle complaints / Case studies
Peter got a used car through a conditional sale agreement. He experienced an issue with the car’s water pump and head gasket, which caused a lot of damage to the engine. He got in touch with us when the finance provider refused to take responsibility.
Published 05/11/2019 Last updated 09/12/2025
Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
About us / Data and insight / News
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Published 23/01/2025 Last updated 23/01/2025
A consumer is charged for damage at the end of a finance agreement and thinks this is unfair
Business / How to settle complaints / Case studies
Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.
Published 05/11/2019 Last updated 14/07/2025
Consumer says options not explained when she wanted to exit a hire purchase agreement early because of financial difficulties
Business / How to settle complaints / Case studies
Judith came to us when a change in her financial circumstances meant she needed to exit her hire purchase agreement early, and her lender's suggestion didn't seem right to her.
Published 09/04/2020 Last updated 14/07/2025
Financial Ombudsman Service to start charging professional representatives to refer cases
About us / Data and insight / News
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
Published 07/02/2025 Last updated 07/02/2025
Beauty salon owner complains after her bank rejects her guarantee application
Business / How to settle complaints / Case studies
Elaine brought her complaint to our service after her bank had rejected her guarantee application.
Published 23/09/2020 Last updated 14/07/2025
Consumer complains that premium increases were unfair
Business / How to settle complaints / Case studies
Melvin got in touch because of a change in his circumstances and he felt he'd been paying too much for his insurance.
Published 16/12/2021 Last updated 14/07/2025
Information for consumers and businesses about financial services complaints caused or affected by coronavirus
About us / Data and insight / News
Coronavirus, or covid-19, is affecting holidays, travel plans and events.
Published 05/03/2020 Last updated 27/01/2021
Quarterly complaints data: Q1 2021/22
Business / How to settle complaints / Data and insight
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 09/01/2025
Uncle Buck Finance LLP
About us / Data and insight / News
Uncle Buck Finance LLP, known as Uncle Buck, went into administration on 27 March 2020.
Published 27/03/2020 Last updated 27/01/2021