Search results

Who we are 

What we do, our values and the people behind our service.

Published 13/02/2019    Last updated 25/06/2024

Consumer credit 

For businesses / Complaints we deal with

Help for businesses dealing with complaints about regulated credit agreements.

Published 12/03/2019    Last updated 17/12/2024

Tax on compensation 

For consumers / What to expect

Check whether you’ll need to pay any tax on compensation you receive.

Published 17/07/2019    Last updated 27/09/2022

Gradual damage 

For businesses / Complaints we deal with / Insurance / Home and buildings insurance

Information for financial businesses about how we deal with complaints about gradual damage complaint.

Published 14/03/2019    Last updated 31/07/2023

Mortgage arrears and charges 

For businesses / Complaints we deal with / Mortgages

Information for financial businesses on handling and resolving complaints about mortgage arrears and charges.

Published 07/03/2019    Last updated 26/03/2025

How does the ombudsman service assess PPI sales-complaints? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

In reaching an assessment of an individual complaint, the ombudsman needs to take into account all the circumstances of the case.

Published 27/05/2019    Last updated 26/01/2021

Our apprentice data and summary for 2020/21 

Corporate information

Our annual apprenticeship data and summary of activities for 2020/21

Published 14/10/2021    Last updated 14/10/2021

Diversity, inclusion and wellbeing report 2021 

Who we are / Our values

Our annual diversity, inclusion and wellbeing report for 2021.

Published 24/02/2022    Last updated 28/02/2023

Damage to underground pipes 

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

How we can help if you have a complaint about an insurance claim relating to underground pipe damage.

Published 22/03/2022    Last updated 31/07/2023