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Join us as a Customer Call Adviser 

Who we are / Join us – careers at the Financial Ombudsman

Our Customer Call Hub Advisers are at the forefront of our service. They’re often the first person a consumer will speak to when they contact us, so they’re responsible for ensuring that the consumer’s journey starts smoothly.

Published 21/08/2023    Last updated 21/08/2023

Supporting customers in vulnerable situations 

For businesses / Complaints we deal with / Other complaints

Do you handle complaints for a financial business? Find out how we approach complaints that involve customers in vulnerable situations.

Published 28/04/2025    Last updated 28/04/2025

Procurement 

How we find and work with our suppliers.

Published 04/03/2019    Last updated 12/09/2024

How does the ombudsman assess disputes about whether or not PPI was sold? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

In a significant number of the PPI complaints referred to us there is a dispute about whether or not a PPI policy was actually sold to the consumer.

Published 27/05/2019    Last updated 26/01/2021

Financial difficulties with mortgages 

For consumers / Complaints we can help with / Mortgages

How we can help if you have a complaint about financial difficulties and your mortgage.

Published 09/12/2022    Last updated 26/10/2023

Compensation for distress or inconvenience 

For consumers / What to expect

Find out more about how we award compensation if a business's mistake affects you practically or emotionally, for example by causing distress or inconvenience.

Published 13/10/2021    Last updated 27/09/2022

Vehicle breakdown cover 

For businesses / Complaints we deal with / Insurance / Motor insurance

Information for financial businesses on handling and resolving complaints about vehicle breakdown cover.

Published 16/05/2022    Last updated 20/02/2023

For businesses 

Information and advice for businesses on handling customer complaints.

Published 13/02/2019    Last updated 16/02/2023

Ombudsman News 

Data and insight

Explore previous editions of Ombudsman News.

Published 04/06/2019    Last updated 18/07/2024