1889 results
Filter by
Quarterly complaints data: Q4 2022/23
Business / How to settle complaints / Data and insight
Our complaints data on financial products and services between January and March 2023.
Published 27/11/2024 Last updated 09/01/2025
Our plans and budget for 2020/21
About us / Data and insight / News
We’ve published our plans and budget for the next financial year.
Published 08/04/2020 Last updated 27/01/2021
Avoiding scams and fraud: help from the ombudsman
About us / Data and insight / News
The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.
Published 15/04/2020 Last updated 27/01/2021
Quarterly complaints data: Q2 2022/23
Business / How to settle complaints / Data and insight
Our complaints data on financial products and services between July and September 2022.
Published 27/11/2024 Last updated 09/01/2025
Rita and her pet insurer disagree over pre-existing conditions
Business / How to settle complaints / Case studies
Was Rita’s pet insurance provider right to reject her medical costs claim? And was her dog’s illness a pre-existing condition or not?
Published 30/05/2019 Last updated 07/04/2026
Ombudsman News issue 152
About us / Data and insight / News
You can read our annual complaints data and insight, as well as our strategy for the next five years.
Published 05/06/2020 Last updated 25/05/2021
Half-yearly complaints data: H2 2022
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between July and December 2022.
Published 26/02/2025 Last updated 26/02/2025
How our new digital portal will help our business customers
Business / How to settle complaints / Data and insight
As Business Connect is launched, our Director of Transformation, Michele Boyer-Chammard explains how it will benefit financial businesses.
Published 23/01/2025 Last updated 24/01/2025
Problems with travel insurance?
Business / How to settle complaints / Data and insight
Find out more about the types of complaint we’ve seen about travel insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 14/03/2025 Last updated 14/03/2025
Problems with insurance for your home and belongings?
Business / How to settle complaints / Data and insight
Find out more about the types of complaint we’ve seen about insurance that covers your home, contents or gadget insurance. We share our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Published 21/03/2025 Last updated 21/03/2025