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Has the financial business assessed suitability fairly?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
Has the financial business assessed suitability fairly?
Published 27/05/2019 Last updated 26/01/2021
Property funds
For businesses / Complaints we deal with / Investments
We help businesses resolve complaints about property funds fairly.
Published 28/05/2019 Last updated 18/04/2023
Join us as an Ombudsman Leader
Who we are / Join us – careers at the Financial Ombudsman
Find out what it's like to become an Ombudsman for the Financial Ombudsman Service.
Published 03/06/2020 Last updated 24/01/2025
Underinsurance in home insurance complaints
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we handle cases when the customer is underinsured.
Published 06/03/2019 Last updated 03/07/2023
Change in health
For consumers / Complaints we can help with / Insurance / Travel insurance
How we can help if you have a complaint relating to a change in your health after taking out your travel insurance policy.
Published 01/04/2019 Last updated 14/06/2022
Blog: Helping small businesses with life-changing financial disputes
Data and insight / Our insight
Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.
Published 28/10/2020 Last updated 27/01/2021
Misrepresentation and non-disclosure
For consumers / Complaints we can help with / Insurance
Find out how we can help with complaints about misrepresentation and non-disclosure.
Published 27/09/2022 Last updated 27/09/2022
Credit hire and credit repair: non-fault claims
For businesses / Complaints we deal with / Insurance / Motor insurance
Information for financial businesses about how we can help with complaints about credit hire and credit repair: non-fault claims.
Published 27/06/2023 Last updated 27/06/2023
Consumer questions loss adjuster's valuation after fire
Decisions and case studies / Case studies
When Bryan’s home was damaged by an electrical fire, he got in touch with us as he felt the loss adjuster’s valuation was wrong.
Published 07/03/2019 Last updated 11/07/2025
