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We’ve published our latest complaints data about individual businesses
About us / Data and insight / News
Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.
Published 30/09/2020 Last updated 27/01/2021
Quarterly complaints data: Q3 2024/25
Business / How to settle complaints / Data and insight
The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.
Published 04/03/2025 Last updated 29/10/2025
Financial advice roundtable hosted by Caroline Wayman
About us / Data and insight / News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 06/10/2020 Last updated 27/01/2021
Half-yearly complaints data: H2 2023
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between July and December 2023.
Published 26/02/2025 Last updated 26/02/2025
Ombudsman News issue 154
About us / Data and insight / News
Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.
Published 28/10/2020 Last updated 22/09/2021
Subsidence claim hampered by neighbour’s refusal to cooperate
Business / How to settle complaints / Case studies
The owner of a semi-detached house claimed for subsidence damage that affected the whole building including her neighbour’s. But when the owner of the other half refused to cooperate with remedial work, she called on us to find an alternative fix.
Published 08/02/2021 Last updated 11/07/2025
Amelia and Frank question what an interest-only mortgage involves
Business / How to settle complaints / Case studies
After taking out an interest-only mortgage, Amelia and Frank were unsure if they’d fully understood the terms and conditions.
Published 14/06/2019 Last updated 16/01/2026
Ombudsman News 180
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.
Published 04/04/2023 Last updated 04/04/2023
Financial services regulatory family publishes its Wider Implications Framework annual report for 2022
About us / Data and insight / News
The financial services regulatory family re-launched the Wider Implications Framework in 2022, to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.
Published 18/04/2023 Last updated 03/11/2023
Geri is unhappy about the extra charges added to her mortgage
Business / How to settle complaints / Case studies
After struggling to pay her mortgage, Geri discovered she still owed money and was frustrated that she couldn't make a fresh start.
Published 17/06/2019 Last updated 16/01/2026