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Roshni’s lender keeps harassing her about her mortgage shortfall
Business / How to settle complaints / Case studies
Roshni’s mortgage lender kept chasing her to increase her payments, despite an agreed repayment plan to cover the cost of her mortgage shortfall.
Published 17/06/2019 Last updated 16/01/2026
Kit’s mortgage lender sells his house for less than it was worth
Business / How to settle complaints / Case studies
After his home was repossessed, Kit complained his lender had sold the repossessed property too quickly, leaving him with a shortfall.
Published 17/06/2019 Last updated 16/01/2026
Lily faced higher mortgage repayments after an incorrect quote
Business / How to settle complaints / Case studies
Lily’s lender asked her to pay more after she spent a year making incorrect repayments because she'd been quoted the wrong mortgage amount.
Published 17/06/2019 Last updated 16/01/2026
Financial Ombudsman Service warns of credit hire risks
About us / Data and insight / News
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
Published 05/07/2023 Last updated 05/07/2023
Ombudsman News 183
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide.
Published 10/08/2023 Last updated 10/08/2023
I started with one payday loan five years ago, and now it’s cost me everything
Business / How to settle complaints / Case studies
Ed told us he’d fallen into a pattern of borrowing that had caused him serious problems.
Published 21/06/2019 Last updated 14/07/2025
We’ve published our complaints data from the first half of 2023
About us / Data and insight / News
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Published 11/10/2023 Last updated 11/10/2023
Ombudsman News 186
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
Published 06/12/2023 Last updated 06/12/2023
Lender conducted incorrect survey and failed to inform Wendy
Business / How to settle complaints / Case studies
Wendy’s lender carried out the wrong survey on her new house and failed to inform her, leading to missed repair issues.
Published 21/06/2019 Last updated 16/01/2026
A consumer doesn’t do enough to prevent his car being stolen
Business / How to settle complaints / Case studies
Kevin complains that his insurer unfairly turned down his claim when his car was stolen shortly after he lost his car and house keys.
Published 22/06/2019 Last updated 14/07/2025