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Mobile phone and gadget insurance  

For consumers / Complaints we can help with / Insurance

Find out how we can help if you have a complaint about mobile phone and other gadgets insurance.

Published 25/07/2022    Last updated 28/07/2022

Pensions and annuities 

For consumers / Complaints we can help with

If you have a problem with your pension or annuity, we may be able to help

Published 15/03/2019    Last updated 10/06/2025

The Modern Slavery Act 

Our annual statement under the Modern Slavery Act

Published 01/05/2019    Last updated 25/04/2025

Praise for our work on race equality and inclusion 

News

We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.

Published 30/10/2018    Last updated 27/01/2021

Settling home insurance claims 

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

How we can help if you have a complaint about settling a home insurance claim.

Published 03/07/2023    Last updated 31/07/2023

Complaints involving the Consumer Duty 

For businesses / Complaints we deal with

The Consumer Duty introduced higher standards of conduct for financial firms and we'll consider it, where relevant, when investigating cases.

Published 13/12/2024    Last updated 13/12/2024

Buy-to-let mortgages 

For businesses / Complaints we deal with / Mortgages

Do you deal with complaints about buy-to-let mortgages for a lender or broker?

Published 26/03/2025    Last updated 26/03/2025

A customer doesn’t account for increases in the value of gold 

Decisions and case studies / Case studies

We looked into Mohammed's complaint after his wife's bracelet went missing and his insurer wouldn't pay the amount he thought he should get.

Published 07/03/2019    Last updated 11/07/2025

Legal expenses insurance 

For consumers / Complaints we can help with / Insurance

Find out how we help resolve complaints about legal expenses insurance.

Published 18/10/2022    Last updated 18/10/2022

Critical illness cover 

For businesses / Complaints we deal with / Insurance / Medical insurance

How we help with complaints about critical illness cover

Published 19/08/2019    Last updated 09/12/2025