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A consumer leaves his car running and unattended
Business / How to settle complaints / Case studies
Trevor complains after his car was stolen from his driveway while he was in his house.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 189
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
Published 01/03/2024 Last updated 01/03/2024
Insurer fails to tell customer they’re not covered if they use their own garage
Business / How to settle complaints / Case studies
Julie complains after the garage she'd chosen to carry out repairs caused more damage.
Published 22/06/2019 Last updated 14/07/2025
Ombudsman News 190
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Published 08/04/2024 Last updated 08/04/2024
Insurer repairs car rather than writing it off
Business / How to settle complaints / Case studies
Tricia was unhappy with her insurer because they told her it would be best to repair her car after it was damaged.
Published 22/06/2019 Last updated 14/07/2025
Financial complaints have risen by 20% according to latest half-yearly data
About us / Data and insight / News
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
Published 01/05/2024 Last updated 01/05/2024
An update on car finance commission complaints
About us / Data and insight / News
We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.
Published 09/05/2024 Last updated 09/05/2024
A borrower complains about a number of unaffordable home credit loans
Business / How to settle complaints / Case studies
Aaron complained about his lender after they had given him five loans, and made repaying them very difficult for him.
Published 08/07/2019 Last updated 09/12/2025
Proactively settled complaints to continue
About us / Data and insight / News
Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024.
Published 12/06/2024 Last updated 12/06/2024
Ombudsman News 161
About us / Data and insight / News
Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.
Published 28/05/2021 Last updated 28/05/2021