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Ombudsman News 162
About us / Data and insight / News
Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).
Published 30/06/2021 Last updated 15/11/2021
Business ties low-risk Nisha into risky investment
Business / How to settle complaints / Case studies
Nisha was sold an investment product that performed badly but the investment company charged her a fee for taking her money out.
Published 21/06/2019 Last updated 17/03/2026
Information for Provident customers
About us / Data and insight / News
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
Published 04/08/2021 Last updated 04/08/2021
Ed’s bank didn’t cancel his direct debit
Business / How to settle complaints / Case studies
Ed asked his bank to cancel a direct debit for a gym membership. But the monthly payments continued to leave his account.
Published 30/05/2019 Last updated 10/12/2025
We’re consulting on a temporary proposed change to how we report the outcome of certain complaints
About us / Data and insight / News
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
Published 04/10/2021 Last updated 04/10/2021
Ombudsman News 166
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
Published 10/11/2021 Last updated 16/02/2023
Consumer had no idea she’d been sold a personal accident insurance policy until charges showed on statements
Business / How to settle complaints / Case studies
Keva complained to us about the sale of her personal accident policy. She said she had never agreed to take out the policy and it wasn’t the sort of policy she would have purchased.
Published 01/06/2019 Last updated 09/12/2025
The Financial Ombudsman Service launches action plan to change and improve
About us / Data and insight / News
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Published 02/12/2021 Last updated 02/12/2021
Financial Ombudsman: Insurance checks needed for e-scooters
About us / Data and insight / News
The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.
Published 13/01/2022 Last updated 13/01/2022
Financial regulatory family strengthen Wider Implications Framework
About us / Data and insight / News
Regulatory family announce formal agreement for collaboration on matters of common interest.
Published 25/01/2022 Last updated 13/11/2024