Search results

Ali complains about his bank’s refusal to raise a chargeback claim, after losing money to a modelling company 

Decisions and case studies / Case studies

Ali contacted us after his bank refused to pursue a chargeback after losing money on a photo and contract package to a modelling company.

Published 28/03/2025    Last updated 09/12/2025

A borrower complains about a number of unaffordable home credit loans 

Decisions and case studies / Case studies

Aaron complained about his lender after they had given him five loans, and made repaying them very difficult for him.

Published 08/07/2019    Last updated 09/12/2025

Customer was asked to transfer money as her account was under threat 

Decisions and case studies / Case studies

Nadia contacted us after the bank refused to refund £100,000 of her money she was persuaded to send to a fraudster by a sophisticated social-engineering scam.

Published 10/06/2019    Last updated 09/12/2025

A consumer complains that problems she had with her new car after two years were because the car wasn’t of satisfactory quality when she got it 

Decisions and case studies / Case studies

Zoey got a new car through a hire purchase agreement. After a year, she’d driven it a problem developed with the clutch pedal. Zoey contacted us to complain after her finance provider refused to take the car back.

Published 18/07/2019    Last updated 09/12/2025

Ben and Selena took out a policy with an insurer to cover wedding cancellation costs 

Decisions and case studies / Case studies

Ben and Selena booked their wedding and took out a policy with an insurer to cover cancellation costs. When their chosen venue had to close, they made a claim for the extra cost of booking another venue.

Published 29/06/2021    Last updated 09/12/2025

Consumer complains to us that his claim is turned down unfairly because his insurer hadn’t clearly defined the term ‘accident’ in his policy 

Decisions and case studies / Case studies

Jay complained to us because his insurer declined his personal accident claim.

Published 01/06/2019    Last updated 09/12/2025

"I've had a broker's fee added to my account and now my account is overdrawn" 

Decisions and case studies / Case studies

Aneeqa was struggling to cover some of her bills, so she decided to take out a small loan. She searched online and found a website that offered a loan within two hours.

Published 04/06/2019    Last updated 09/12/2025

Consumer was sold a car battery he didn’t need 

Decisions and case studies / Case studies

Gary was unhappy that he was unnecessarily sold a battery after his car broke down, following advice from his breakdown cover provider. He asked us to look into the complaint.

Published 21/03/2023    Last updated 09/12/2025

Privacy notice 

View our privacy notice.

Published 13/02/2019    Last updated 30/10/2025

International money transfers 

For businesses / Complaints we deal with / Banking and payments

Do you deal with complaints about international money transfers?

Published 10/12/2025    Last updated 10/12/2025