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Increase to our award limits
About us / Data and insight / News
The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.
Published 18/03/2022 Last updated 21/03/2022
We’ve published our complaints data from the second half of 2021
About us / Data and insight / News
Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.
Published 13/04/2022 Last updated 13/04/2022
A continuous payment authority surprises Scott
Business / How to settle complaints / Case studies
Scott complained because his bank wouldn't help him cancel a recurring payment he signed up for by mistake.
Published 01/06/2019 Last updated 10/12/2025
Financial Ombudsman Service publishes a Discussion Paper on its future funding model
About us / Data and insight / News
The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.
Published 14/06/2022 Last updated 14/06/2022
Customer complains after basement flood, because insurer will only pay for damage caused not for making the basement watertight
Business / How to settle complaints / Case studies
After a period of heavy rainfall, Bob and Sandra discovered that the basement of their house had suffered damage from flooding and damp. Their insurer offered to pay to repair the damage but not to make the basement watertight - so they contacted us.
Published 04/06/2019 Last updated 11/07/2025
"I've had a broker's fee added to my account and now my account is overdrawn"
Business / How to settle complaints / Case studies
Aneeqa was struggling to cover some of her bills, so she decided to take out a small loan. She searched online and found a website that offered a loan within two hours.
Published 04/06/2019 Last updated 09/12/2025
Ombudsman News 173
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight the announcement of two new senior appointments and our newly published online guidance about complaints that involve gambling-related harm. We also share our recent blog aimed at funeral plan providers joining our jurisdiction this week.
Published 27/07/2022 Last updated 27/07/2022
Consumers warned about rise in investment scams
About us / Data and insight / News
The Financial Ombudsman Service has published its product complaints data for Q1 2022/23 (April to June 2022).
Published 07/09/2022 Last updated 07/09/2022
Consumer complains about the wait for a mechanic to arrive when his car broke down
Business / How to settle complaints / Case studies
Chris contacted us after he had to wait three hours for his breakdown provider to turn up when his car broke down.
Published 21/03/2023 Last updated 14/07/2025
Consumer complains after a holiday apartment rental scam
Business / How to settle complaints / Case studies
Paul contacted his bank after losing £650 to a holiday apartment rental scam. Unhappy with their response, he contacted us to make a complaint. Read more about what happened and what we said.
Published 07/09/2022 Last updated 11/07/2025