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Cheques and banker’s drafts
For businesses / Complaints we deal with / Banking and payments
Do you deal with complaints about cheques or banker’s drafts?
Published 21/06/2019 Last updated 10/12/2025
Bank outages and IT failures
For businesses / Complaints we deal with / Banking and payments
Do you deal with complaints about how IT failures disrupted your customers’ online or mobile banking?
Published 10/12/2025 Last updated 10/12/2025
Felix loses thousands in international money transfer confusion
Decisions and case studies / Case studies
Felix's bank didn’t clearly explain how exchange rates work and he didn't understand the transfer he'd set up, leaving him short of cash.
Published 10/12/2025 Last updated 10/12/2025
An early bank account closure disrupts Huy and Chiyo’s business
Decisions and case studies / Case studies
Huy and Chiyo's bank closed their business bank account earlier than they said they would –disrupting their finances and operations.
Published 01/06/2019 Last updated 10/12/2025
Case fees
For businesses / Resolving a complaint
Find out about case fees and when you need to pay them.
Published 19/02/2019 Last updated 15/09/2025
Diversity and inclusion
Who we are / Our values
How we try to treat everyone we deal with fairly and equally.
Published 13/02/2019 Last updated 23/07/2025
Financial Ombudsman Service consults on changes to its case fees
News
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Published 13/08/2025 Last updated 13/08/2025
Couple's whole-of-life policy not suited to family needs
Decisions and case studies / Case studies
Julian and Francoise believed the whole-of-life policy they had been sold did not match their needs. After reviewing their circumstances we agreed.
Published 04/06/2019 Last updated 14/08/2025
Whole-of-life policy review results in increased premiums
Decisions and case studies / Case studies
Carlos was told he'd have to pay an increased premium or reduce the life cover provided. We found the business hadn't made it clear that could happen when it sold the policy.
Published 04/06/2019 Last updated 14/08/2025
News
Published 13/02/2019 Last updated 20/08/2025
