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Quarterly complaints data: Q3 2024/25
Data and insight / Our insight
The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.
Published 04/03/2025 Last updated 29/10/2025
Quarterly complaints data: Q1 2025/26
Data and insight / Our insight
Data about complaints received during the first quarter (April to June) of 2025/26
Published 07/08/2025 Last updated 29/10/2025
Half-yearly complaints data: H1 2025
Data and insight / Our insight
This half-yearly data shows the number of complaints against financial businesses between January and June 2025.
Published 29/10/2025 Last updated 29/10/2025
Quarterly complaints data: Q2 2024/25
Data and insight / Our insight
View quarterly product complaints and services data about complaints received between July and September 2024.
Published 27/11/2024 Last updated 29/10/2025
Quarterly complaints data: Q4 2024/25
Data and insight / Our insight
Our complaints data on financial products and services between January and March 2025.
Published 02/07/2025 Last updated 29/10/2025
Freedom of information statistics
Freedom of information
This page sets out statistics showing the number of Freedom of Information requests we've received and how we have responded.
Published 30/06/2020 Last updated 30/10/2025
Accessibility statement for the Financial Ombudsman Service website
This page contains the website accessibility statement for the Financial Ombudsman Service.
Published 13/02/2019 Last updated 04/11/2025
Home and buildings insurance
For consumers / Complaints we can help with / Insurance
How we can help if you’ve got a complaint about your home insurance.
Published 06/03/2019 Last updated 19/11/2025
Cookies
The cookies we use and why we use them.
Published 13/02/2019 Last updated 11/11/2025
Our Ombudsmen
Who we are / Meet our staff
Find out what our Ombudsmen do and who they are.
Published 13/02/2019 Last updated 20/10/2025
