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A warning about scammers
About us / Data and insight / News
We’ve heard that a number of people have recently received calls from scammers claiming to be from the Financial Ombudsman Service.
Published 27/06/2018 Last updated 27/01/2021
Employee seeking legal support for employment tribunal has claim rejected
Business / How to settle complaints / Case studies
Toby was in a dispute with his employer and after starting tribunal proceedings, he tried to claim for his legal expenses. But his insurer refused to pay.
Published 08/03/2019 Last updated 11/07/2025
Consumer complains when his insurer declined a legal expenses claim during work pension dispute
Business / How to settle complaints / Case studies
Roger came to us to investigate when his claim for legal expenses was turned down whilst he was pursuing a dispute about his work pension.
Published 08/03/2019 Last updated 11/07/2025
Helping small businesses resolve complaints
Business / How to settle complaints / Data and insight
In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.
Published 12/01/2023 Last updated 12/01/2023
Reggie and his insurer disagree over ‘sudden damage’ policy wording
Business / How to settle complaints / Case studies
Reggie’s insurer declined his claim for accidental damage to his garage after he noticed cracks in his garage wall.
Published 08/03/2019 Last updated 26/03/2026
Women in IT and the Financial Ombudsman Service
Business / How to settle complaints / Data and insight
Our CIO, Nicola Wadham celebrates women in computer technology and explains why diversity is so important at the Financial Ombudsman.
Published 27/04/2023 Last updated 27/04/2023
Tackling complaints about discrimination
Business / How to settle complaints / Data and insight
In this blog, Lauren looks at the types of discrimination complaints people refer to us, how financial businesses should approach them and how we can help. And highlights our new guidance notes to help financial services firms understand how we approach and resolve complaints about discrimination.
Published 16/05/2023 Last updated 23/05/2023
Consumer adviser workshop
About us / Data and insight / News
We run training days across the UK for people who give free advice to consumers - so we can hear about what you're seeing day-to-day and answer your questions about what we do, how we work, and how we can help.
Published 14/06/2019 Last updated 27/01/2021
Escape of water claims in unoccupied properties
Business / How to settle complaints / Data and insight
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks.
Published 26/05/2023 Last updated 26/05/2023
Packaged bank accounts
Consumer / Complaints we can help with / Banking and payments
Do you have a complaint about a packaged bank, or ‘rewards’, account?
Published 26/04/2021 Last updated 20/04/2026