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Home credit
For businesses / Complaints we deal with / Consumer credit
Information for financial businesses about how we deal with complaints about home credit.
Published 05/08/2019 Last updated 08/12/2025
Extended warranties
For consumers / Complaints we can help with / Insurance
Find out how we can help with your complaint about extended warranties.
Published 06/03/2019 Last updated 09/12/2025
Business protection insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses on how we deal with complaints about business protection insurance.
Published 30/04/2024 Last updated 08/12/2025
Private medical and dental insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
How we can help if you have a complaint about private medical insurance (including dental insurance).
Published 07/06/2019 Last updated 09/12/2025
Pre-existing medical conditions
For consumers / Complaints we can help with / Insurance
How we can help with your complaint about a declined insurance claim due to a pre-existing medical condition.
Published 05/07/2023 Last updated 09/12/2025
Unregulated collective investment schemes
For consumers / Complaints we can help with / Investments
On this page you'll discover whether you can bring a complaint about your UCIS to us and how we’ll approach it if you do.
Published 05/09/2022 Last updated 08/12/2025
Ombudsman Connect for Business
For businesses
Ombudsman Connect for Business is our online portal designed to help financial businesses view and manage their cases with us. Find out more about using Ombudsman Connect for Business and how to get started.
Published 21/08/2025 Last updated 03/12/2025
Unregulated collective investment schemes
For businesses / Complaints we deal with / Investments
Do you handle customer complaints about unregulated collective investment schemes (UCIS)?
Published 05/09/2022 Last updated 05/12/2025
Ombudsman Connect – our online portal for consumers
For consumers
Ombudsman Connect provides an easy and secure way to stay up to date on the progress of your case with the Financial Ombudsman. This page explains what Ombudsman Connect is and how to register to use it.
Published 30/10/2025 Last updated 05/11/2025
Frozen accounts and blocked payments
For consumers / Complaints we can help with / Banking and payments
Do you have a complaint about the way your bank or building society froze your account or blocked a payment?
Published 10/12/2025 Last updated 10/12/2025
