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Frozen accounts and blocked payments
Consumer / Complaints we can help with / Banking and payments
Do you have a complaint about the way your bank or building society froze your account or blocked a payment?
Published 10/12/2025 Last updated 20/04/2026
An early bank account closure disrupts Huy and Chiyo’s business
Business / How to settle complaints / Case studies
Huy and Chiyo's bank closed their business bank account earlier than they said they would –disrupting their finances and operations.
Published 01/06/2019 Last updated 28/04/2026
British Steel Pension Scheme
Consumer / Complaints we can help with / Pensions and annuities / Pension transfers – information for consumers
Do you have a complaint about the financial advice you received regarding the British Steel Pension Scheme?
Published 10/08/2020 Last updated 29/04/2026
Spread betting and contracts for differences (CFDs)
Consumer / Complaints we can help with / Investments
Did you invest in spread betting and contracts for differences, and now believe the product was unsuitable?
Published 05/08/2019 Last updated 29/04/2026
Unregulated collective investment schemes
Consumer / Complaints we can help with / Investments
On this page you'll discover whether you can bring a complaint about your UCIS to us and how we’ll approach it if you do.
Published 05/09/2022 Last updated 29/04/2026
Personal pensions
Consumer / Complaints we can help with / Pensions and annuities
Do you feel you were given the wrong pensions advice, or have a problem with the administration of a personal pension?
Published 24/10/2019 Last updated 29/04/2026
Workplace pensions
Consumer / Complaints we can help with / Pensions and annuities
Are you unhappy with advice you received about the pension you have with an employer or the way that pension has been administered?
Published 24/10/2019 Last updated 29/04/2026
Bank outages and IT failures
Consumer / Complaints we can help with / Banking and payments
Has an IT outage at your bank disrupted your online or mobile banking so that a payment failed or you couldn't access your account?
Published 19/06/2019 Last updated 29/04/2026
Pensions transfers
Consumer / Complaints we can help with / Pensions and annuities
Did you transfer funds from one personal pension to another because of poor pensions advice?
Published 24/10/2019 Last updated 29/04/2026
Freedom of information statistics
Freedom of information
This page sets out statistics showing the number of Freedom of Information requests we've received and how we have responded.
Published 30/06/2020 Last updated 20/05/2026