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Complaints about motor finance commission
Business / How to settle complaints / Our approach to resolving complaints / Consumer credit / Car finance
Information for financial businesses about how we handle complaints about motor finance commission.
Published 11/01/2024 Last updated 26/05/2026
The Modern Slavery Act
Our annual statement under the Modern Slavery Act
Published 01/05/2019 Last updated 15/05/2026
Financial Ombudsman resolved more than 220,000 cases in the last year
About us / Data and insight / News
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.
Published 21/05/2026 Last updated 21/05/2026
Compulsive spending and gambling harm
Consumer / Complaints we can help with / Other complaints
Have you been harmed by compulsive spending or problem gambling, and feel a financial firm could have done more for you?
Published 07/06/2022 Last updated 29/04/2026
Additional voluntary contribution schemes
Consumer / Complaints we can help with / Pensions and annuities
Does your complaint concern the management of – or advice you received about – AVCs to your pension or an FSAVC scheme?
Published 24/10/2019 Last updated 29/04/2026
Privacy notice
View our privacy notice.
Published 13/02/2019 Last updated 16/06/2026
Join us as an Ombudsman Leader
Careers / Careers with us
Find out what it's like to become an Ombudsman for the Financial Ombudsman Service.
Published 03/06/2020 Last updated 17/06/2026
How we're governed and funded
About us
How we’re governed and funded reflects our independent role.
Published 13/02/2019 Last updated 17/06/2026
Our values
About us / Our Board of Directors
We were set up by Parliament to sort out complaints between financial businesses and their customers in a fair and reasonable way.
Published 13/02/2019 Last updated 17/06/2026