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How does the ombudsman approach redress where a PPI policy has been mis-sold?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
How does the ombudsman approach redress where a PPI policy has been mis-sold?
Published 26/05/2019 Last updated 18/12/2025
How does the ombudsman resolve PPI complaints?
For businesses / Complaints we deal with / PPI
We’ve helped millions of people with concerns about PPI. You can find out here how we look into and decide if PPI was mis-sold.
Published 25/05/2019 Last updated 18/12/2025
Redress system reforms to prevent compensation delays and provide predictability needed for innovation
News
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
Published 15/07/2025 Last updated 19/12/2025
Consultation on compensation interest levels launched by the Financial Ombudsman Service
News
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
Published 04/06/2025 Last updated 19/12/2025
Subject access request
How to ask us for information we hold about you.
Published 01/03/2019 Last updated 25/07/2025
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
News
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
Published 07/08/2025 Last updated 07/08/2025
Freedom of information
How to ask for information we hold under the Freedom of Information Act.
Published 13/02/2019 Last updated 25/07/2025
Alternative Dispute Resolution
Who we are / Governance and funding
Read more about what the Alternative Dispute Resolution (ADR) directive is and how it affects the way we work.
Published 07/05/2019 Last updated 30/07/2025
Ombudsman Connect for Business cookies
Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. They are useful because they allow us to recognise your computer and improve your experience on our websites. Some cookies are also needed for the operation of our websites.
Published 21/08/2025 Last updated 21/08/2025
Early repayment charges
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about early repayment charges on residential mortgages.
Published 05/03/2019 Last updated 22/08/2023
