Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

Latest news

Ombudsman News 162

30 June 2021

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).

Insurance SME

Read more 

Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

Read more 

Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

H1 data Covid-19 SME

Read more