Ombudsman News 155

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Consumer credit

Help for businesses dealing with complaints about regulated credit agreements.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Annual reports and accounts

Our Annual Reports and Accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

Blog: Helping small businesses with life-changing financial disputes

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

Latest news

Ombudsman News 187

14 December 2023

In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

Q2 data Data and Insight Strategic plans and budget

Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

Ombudsman News 183

10 August 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide.

Section 75 Banking and payments Consumer Duty Consumer Credit Business Support Hub Motor Insurance

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