Home /
News and events /

Ombudsman News 155

19 November 2020

SME Q2 data Consumer Credit Annual review

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

See our previous editions of Ombudsman News.

Quarterly complaints data

View quarterly product complaints and services data.

Consumer credit

Help for businesses dealing with complaints about regulated credit agreements.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Annual reports and accounts

Our annual reports and accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

Blog: Helping small businesses with life-changing financial disputes

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

Latest news

Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

H1 data Covid-19 SME

Ombudsman News issue 150

13 March 2020

Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.

Q3 data Insurance Q2 data Misrepresentation Diversity, inclusion and wellbeing reports

Our use of cookies

Coronavirus update