Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

See our previous editions of Ombudsman News.

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Latest news

Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

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Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

H1 data Covid-19 SME

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Ombudsman News issue 150

13 March 2020

Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.

Q3 data Insurance Q2 data Misrepresentation Diversity, inclusion and wellbeing reports

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