Ombudsman News

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 SME Insights

This issue shares our blogs looking at the impact of Covid-19 on complaints and SMEs, as well as changes to our Independent Assessor and board of directors.

H1 SME Data and Insight

This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.

Data and Insight Q1 CMC

This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.

Data and Insight Advice Scams Fraud CMC

In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.

Data and Insight H2 Strategic plans and budgets

The first of new email newsletter format, covering our latest insights report about misrepresentation and underinsurance, a bumper edition of our latest complaints data, the publication of our equality report and other news and updates.

Q2 Data and Insight Insurance Q3 Equality, diversity and inclusion reports

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

PPI Q1 CMC Unaffordable lending

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Fraud Scams Annual review

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Consumer Credit Vulnerable Customers Q3 Banking Debt