Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 149

1 August 2019

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

PPI Q1 CMC Unaffordable lending

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Ombudsman News issue 148

1 June 2019

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Fraud Scams Annual review

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Ombudsman News issue 147

1 February 2019

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Consumer Credit Vulnerable Customers Q3 Banking Debt

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Ombudsman News issue 146

1 November 2018

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Q2 Pensions Investments Advice Pension Transfers

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Ombudsman News issue 145

1 August 2018

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Q1 Insurance Investments Scams Banking Fraud

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Ombudsman News issue 144

1 April 2018

We look at insurance pricing and share case studies of complaints we’ve resolved. We also look at the problems faced when using credit to buy solar panels or join holiday clubs.

Consumer Credit Insurance No Claims Discounts Auto Renewals Solar Panels

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Ombudsman News issue 143

1 January 2018

We look at travel insurance with case studies about alcohol exclusions and cancellation claims. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Travel Insurance Insurance Exclusions Cancellation

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Ombudsman News issue 142

1 October 2017

We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.

Banking Q2 Insurance PPI

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Ombudsman News issue 141

1 August 2017

We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.

Banking Debt Consumer Credit Q1

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.