Ombudsman News 159
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreLook at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
31 March 2021
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
12 March 2021
In this edition, we highlight our latest complaints data, our latest diversity, inclusion and wellbeing report, and share the news that our chief ombudsman & chief executive is to step down.
25 January 2021
In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.
17 December 2020
In this edition, we focus on our plans and budget and our opening hours over the festive period.
19 November 2020
In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
9 November 2020
This issue shares our blogs looking at the impact of Covid-19 on complaints and SMEs, as well as changes to our Independent Assessor and board of directors.
26 August 2020
This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.
5 June 2020
This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.
14 April 2020
In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.