Ombudsman News

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budgets

In this edition, we highlight our latest complaints data, our latest diversity, inclusion and wellbeing report, and share the news that our chief ombudsman & chief executive is to step down.

Q3 data H2 data Diversity, inclusion and wellbeing reports

In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Covid-19 Fraud and scams Strategic plans and budgets

In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budgets Consultations and responses

In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 data Consumer credit SME Annual review

This issue shares our blogs looking at the impact of Covid-19 on complaints and SMEs, as well as changes to our Independent Assessor and board of directors.

H1 data SME Covid-19

This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 data Covid-19 CMC

This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.

Advice Covid-19 Fraud and scams CMC

In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.

H2 data Covid-19 Strategic plans and budgets