Ombudsman News issue 156
17 December 2020
In this edition, we focus on our plans and budget and our opening hours over the festive period.
Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreLook at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
17 December 2020
In this edition, we focus on our plans and budget and our opening hours over the festive period.
19 November 2020
In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
9 November 2020
This issue shares our blogs looking at the impact of Covid-19 on complaints and SMEs, as well as changes to our Independent Assessor and board of directors.
26 August 2020
This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.
5 June 2020
This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.
14 April 2020
In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.
13 March 2020
The first of new email newsletter format, covering our latest insights report about misrepresentation and underinsurance, a bumper edition of our latest complaints data, the publication of our equality report and other news and updates.
1 August 2019
We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.
1 June 2019
We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.