Ombudsman News

This issue highlights our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 Data and Insight CMC

This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.

Scams Fraud Data and Insight Advice CMC

In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.

Data and Insight H2 Strategic plans and budgets

The first of new email newsletter format, covering our latest insights report about misrepresentation and underinsurance, a bumper edition of our latest complaints data, the publication of our equality report and other news and updates.

Q3 Q2 Data and Insight Insurance Equality, diversity and inclusion reports

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

PPI Q1 CMC Unaffordable lending

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Scams Fraud Annual review

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Consumer Credit Vulnerable Customers Q3 Banking Debt

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Investments Advice Q2 Pensions Pension Transfers

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Q1 Insurance Investments Scams Banking Fraud