Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 152

5 June 2020

This issue focuses on our annual complaints data and insight for 2019/20, as well as our strategy for the next five years.

Data and Insight Advice Scams Fraud CMC

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Ombudsman News issue 151

14 April 2020

In this issue of Ombudsman News, we share the latest updates from our service – including resources we’ve brought together to help businesses resolve and prevent complaints arising from the pandemic.

H2 Data and Insight Strategic plans and budgets

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Ombudsman News issue 150

13 March 2020

The first of new email newsletter format, covering our latest insights report about misrepresentation and underinsurance, a bumper edition of our latest complaints data, the publication of our equality report and other news and updates.

Q3 Q2 Data and Insight Insurance Equality, diversity and inclusion reports

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Ombudsman News issue 149

1 August 2019

We published new resources to help resolve and prevent complaints about lending. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Q1 PPI CMC Unaffordable lending

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Ombudsman News issue 148

1 June 2019

We share our annual review of 2018/2019, which highlights the significant rise in payday lending and trends for every sector. We also published refreshed content about fraud and scams.

Scams Fraud Annual review

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Ombudsman News issue 147

1 February 2019

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 Banking Debt Consumer Credit Vulnerable Customers

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Ombudsman News issue 146

1 November 2018

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Pensions Investments Advice Q2 Pension Transfers

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Ombudsman News issue 145

1 August 2018

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Q1 Insurance Investments Scams Banking Fraud

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.