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Ombudsman News issue 166

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week, which is taking place this month.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

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Ombudsman News issue 165

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience, which is available now on our website. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints, and how you can share your response with us.

Distress and inconvenience Consultations and responses

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Ombudsman News issue 164

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year. The data shows that fraud and scam complaints continue to be one of the main drivers of complaints to us.

H1 data Q1 data

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Ombudsman News issue 163

In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.

Blog Social responsibility and sustainability Insights

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Ombudsman News issue 162

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).

Insurance SME

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Ombudsman News issue 161

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights

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Ombudsman News issue 160

Welcome to Ombudsman News. In this edition we give an update on the appointment of our interim chief executive & chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.

Economic abuse Strategic plans and budget

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Ombudsman News issue 159

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

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Ombudsman News issue 158

In this edition, we highlight our latest complaints data, our latest diversity, inclusion and wellbeing report, and share the news that our chief ombudsman & chief executive is to step down.

Q3 data H2 data Diversity, inclusion and wellbeing reports

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.