Ombudsman News

Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 170

Welcome to the latest edition of Ombudsman News. In this edition we share a summary of what’s covered in our recently published plans and budget for the year ahead, outline changes to our award limits from next month and share links to our online guidance for consumers about storm damage complaints.

Recruitment Storm Damage Strategic plans and budget

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Ombudsman News issue 169

Welcome to the latest edition of Ombudsman News. In this edition we highlight our complaints data for October to December 2021, and our recently published diversity, inclusion and wellbeing report. We also share our online guidance for financial businesses about our approach to complaints about storm and flood damage.

Q3 data Flood Storm Damage Diversity, inclusion and wellbeing reports

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Ombudsman News issue 168

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, and some of the topics covered in our recently published blogs, including an update on work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data.

Blog Insurance Strategic plans and budget

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Ombudsman News issue 167

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We also highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News issue 166

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week, which is taking place this month.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

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Ombudsman News issue 165

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience, which is available now on our website. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints, and how you can share your response with us.

Distress and inconvenience Consultations and responses

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Ombudsman News issue 164

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year. The data shows that fraud and scam complaints continue to be one of the main drivers of complaints to us.

H1 data Q1 data

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Ombudsman News issue 163

In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.

Social responsibility and sustainability Blog Insights

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Ombudsman News issue 162

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).

SME Insurance

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.