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  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 163

In this edition, we share new content on our approach to complaints about flood damage, and resources on our SME website for small businesses with complaints caused or impacted by the pandemic. And in our latest blog, we take a look our support for Papyrus UK and Business2Schools.

Blog Social responsibility and sustainability Insights

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Ombudsman News issue 162

Welcome to Ombudsman News. In this edition, we share new content on our approach to complaints about wedding insurance, business interruption insurance, and loan schemes, such as the Coronavirus Business Interruption Loan Schemes (CBILs) and Bounce Back Loan Scheme (BBLS).

SME Insurance

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Ombudsman News issue 161

Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.

Data and Insight Annual data Insights

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Ombudsman News issue 160

Welcome to Ombudsman News. In this edition we give an update on the appointment of our interim chief executive & chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.

Economic abuse Strategic plans and budget

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Ombudsman News issue 159

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

Read issue 159 

Ombudsman News issue 158

In this edition, we highlight our latest complaints data, our latest diversity, inclusion and wellbeing report, and share the news that our chief ombudsman & chief executive is to step down.

Q3 data H2 data Diversity, inclusion and wellbeing reports

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Ombudsman News issue 157

In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Covid-19 Fraud and scams Strategic plans and budget

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Ombudsman News issue 155

In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 data Consumer Credit SME Annual review

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.