Ombudsman News 156

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

See our previous editions of Ombudsman News.

Strategic plans and budget

Download our strategic plans and budget for this financial year, as well as reports from previous years.

Contact us

How to get in touch with the Financial Ombudsman Service.

Annual reports and accounts

Our Annual Reports and Accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

Consultations

See our latest consultations, as well as our feedback to other organisations.

Latest news

Financial Ombudsman Service sets out ambitious targets for resolving cases in 2026/27

13 January 2026

We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.

Press release Strategic plans and budget Consultations and responses

Financial Ombudsman Service driving reform and delivering improvements as it sets out its plans for next year

27 November 2025

The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.

Press release Strategic plans and budget Consultations and responses

Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

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