Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members  and highlight some new content on our website looking at complaints involving economic and domestic abuse.

See our previous editions of Ombudsman News.

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Our interim chief executive & chief ombudsman

Nausicaa Delfas will be joining us as our interim chief executive & chief ombudsman, succeeding Caroline Wayman. Nausicaa joins from the Financial Conduct Authority, where she is currently the executive director of international and interim chief operating officer. Nausicaa will be joining the service in mid-May.


Find out more

New non-executive directors join our board

Recently we've welcomed two new members to our board of non-executive directors: Ruth Leak and Jacob Abboud. 


Meet our new non-executive directors

Complaints involving economic and domestic abuse

People contact us when economic or domestic abuse has impacted them and their financial situation, and they think a financial business could have done more to help or step in. Or sometimes because they feel the financial business did something wrong and they've lost out as a result.


Information for consumers

We've added some content about the types of complaints we see and can help with, so people who might need our help know what to expect. 


Find out more

Information for businesses

We've also shared some information about how we handle complaints, so businesses know more about our approach.


Find out more about our approach

In case you missed it: our plans and budget

We've recently published our 2021/22 plans and budget, together with information about how we'll measure our progress against our strategic priorities. 

Latest news

Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

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Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News 159

31 March 2021

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

Read more