Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members  and highlight some new content on our website looking at complaints involving economic and domestic abuse.

See our previous editions of Ombudsman News.

Sign up to our email newsletter to receive our latest news and insights directly to your inbox.

Our interim chief executive & chief ombudsman

Nausicaa Delfas will be joining us as our interim chief executive & chief ombudsman, succeeding Caroline Wayman. Nausicaa joins from the Financial Conduct Authority, where she is currently the executive director of international and interim chief operating officer. Nausicaa will be joining the service in mid-May.


Find out more

New non-executive directors join our board

Recently we've welcomed two new members to our board of non-executive directors: Ruth Leak and Jacob Abboud. 


Meet our new non-executive directors

Complaints involving economic and domestic abuse

People contact us when economic or domestic abuse has impacted them and their financial situation, and they think a financial business could have done more to help or step in. Or sometimes because they feel the financial business did something wrong and they've lost out as a result.


Information for consumers

We've added some content about the types of complaints we see and can help with, so people who might need our help know what to expect. 


Find out more

Information for businesses

We've also shared some information about how we handle complaints, so businesses know more about our approach.


Find out more about our approach

In case you missed it: our plans and budget

We've recently published our 2021/22 plans and budget, together with information about how we'll measure our progress against our strategic priorities. 

Latest news

Ombudsman News 159

31 March 2021

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

Read more 

Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Fraud and scams Covid-19 Strategic plans and budget

Read more 

Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

Read more