Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We also highlight our open vacancies and our opening hours over the Christmas period.

See our previous editions of Ombudsman News.

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Now open: our plans and budget consultation for 2022/23

We’ve published a public consultation on our strategic plans and budget for 2022/23. It sets out the volume of complaints we expect to receive and resolve over the next financial year, and how we expect to fund our service. The consultation is open until 31 January 2022. Read the full consultation and find out how to respond, on our website.

 

Read the full consultation

Our action plan for changing and improving

We recently published an action plan focused on changing and improving the Financial Ombudsman Service, to deliver a better service for customers in a rapidly changing financial services environment. It focuses on five key themes and sets out how we will deliver for all our customers and provide fair and reasonable financial dispute resolution more quickly.

 

Read the full plan

Business interruption insurance – complaints about "at the premises" cover

 

We’ve recently added some information to our website about our approach to the complaints we’ve seen about insurance claims for business interruption caused by Covid-19 "at the premises". Our online guidance sets out some of the things we consider when asked to investigate a complaint.

 

Read more

We’re recruiting – join the Financial Ombudsman

It’s 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services. We remain committed to sharing our experience and insight to prevent complaints and unfairness arising.

We’re now recruiting for more talented people to join us at the Financial Ombudsman. Find out more about the roles we offer – and why choosing a career with us helps to keep fairness at the heart of financial services.

 

See our latest vacancies

Our opening hours over the festive period

Our opening hours will be changing over the festive period. Take a look at our website to find full details of our opening hours between 24 December and 4 January 2022.

Our helpline opening hours

Technical Desk opening hours

Latest news

Ombudsman News 172

29 June 2022

Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.

Annual data CMC Consultations and responses

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Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

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Ombudsman News 166

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

Read more