FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
We’ve published our latest complaints data about products and individual businesses
Today we’ve published data showing number of complaints we received between 1 October and 31 December 2020. We have also published data showing how many complaints we received about individual businesses between July and December 2020.
We received 112,845 enquiries and 72,498 complaints in this time. We upheld 28% of complaints we received.
For the full data set and analysis of the trends, see our quarterly complaints data page.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Today we’ve also published data showing how many complaints we received about individual businesses. For the full data set and analysis, see our half-yearly complaints data page.
More information
Latest news
Redress system reforms to prevent compensation delays and provide predictability needed for innovation
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
Financial Ombudsman Service announces change to compensation interest levels
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.