Today we’ve published data showing number of complaints we received between 1 October and 31 December 2020. We have also published data showing how many complaints we received about individual businesses between July and December 2020.

We received 112,845 enquiries and 72,498 complaints in this time. We upheld 28% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Today we’ve also published data showing how many complaints we received about individual businesses. For the full data set and analysis, see our half-yearly complaints data page.

Latest news

Ombudsman News 159

31 March 2021

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budgets

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