We’ve published our latest complaints data about products and individual businesses

Today we’ve published data showing number of complaints we received between 1 October and 31 December 2020. We have also published data showing how many complaints we received about individual businesses between July and December 2020.

We received 112,845 enquiries and 72,498 complaints in this time. We upheld 28% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Today we’ve also published data showing how many complaints we received about individual businesses. For the full data set and analysis, see our half-yearly complaints data page.

Latest news

Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

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Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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