Today we’ve published data showing number of complaints we received between 1 October and 31 December 2020. We have also published data showing how many complaints we received about individual businesses between July and December 2020.

We received 112,845 enquiries and 72,498 complaints in this time. We upheld 28% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Today we’ve also published data showing how many complaints we received about individual businesses. For the full data set and analysis, see our half-yearly complaints data page.

Latest news

Ombudsman News 168

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

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Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

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Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

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