Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.
See our previous editions of Ombudsman News.
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27 November 2025
The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.
31 January 2025
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
31 January 2025
Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.
