Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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Our Plans and Budget for 2024/25 details the next phase of our service transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Read our plans for the year ahead in full on our website.
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April.
Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints.
If you’re ready for a career move and are looking for a role that makes the most of your skills and experience we want to hear from you.
Find out more about our current vacancies, and working at the Financial Ombudsman Service, on our website.
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
24 January 2024
Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.
14 December 2023
In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.
