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Home credit
Consumer / Complaints we can help with / Borrowing money
How we can help if you’ve got a complaint about home credit or a doorstep loan.
Published 05/08/2019 Last updated 09/12/2025
Financial difficulties
Business / How to settle complaints / Our approach to resolving complaints / Consumer credit
How you can help customers who are in financial difficulty, and how we handle complaints about this.
Published 05/08/2019 Last updated 03/07/2023
Unoccupied properties
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses about how we resolve complaints about unoccupied properties.
Published 08/03/2019 Last updated 31/07/2023
FCA confirms increase to our award limits
About us / Data and insight / News
Following consultation, the FCA has confirmed that our award limits are increasing.
Published 12/03/2019 Last updated 17/02/2023
Pwy ydyn ni
Cymraeg
Rydym wedi bod yn datrys cwynion rhwng busnesau ariannol a’u cwsmeriaid ers i ni gael ein sefydlu gan y Senedd yn 2001.
Published 08/06/2019 Last updated 03/11/2020
Telematics (black box) vehicle insurance
Consumer / Complaints we can help with / Insurance / Motor insurance
How we can help if you have a complaint about telematics (black box) vehicle insurance.
Published 25/05/2022 Last updated 06/09/2022
Underinsurance in home insurance complaints
Consumer / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about being underinsured.
Published 27/07/2021 Last updated 20/04/2023
Logbook loans
Consumer / Complaints we can help with / Borrowing money
Find out if we can help you with your complaint about a logbook loan.
Published 29/07/2019 Last updated 03/01/2023
Curtailment
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Travel insurance
Information for financial businesses about how we handle complaints about holidays being cut short.
Published 13/03/2019 Last updated 03/07/2023
Early repayment charges
Consumer / Complaints we can help with / Mortgages
How we can help if you have a complaint about early repayment charges on residential mortgages.
Published 05/03/2019 Last updated 22/08/2023