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Complaints involving vulnerability
For consumers / Complaints we can help with / Other complaints
If you were in a vulnerable situation and feel a business didn't treat you fairly, you may be able to bring your complaint to us.
Published 28/04/2025 Last updated 07/05/2025
Financial difficulties
For businesses / Complaints we deal with / Consumer credit
How you can help customers who are in financial difficulty, and how we handle complaints about this.
Published 05/08/2019 Last updated 03/07/2023
Unoccupied properties
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we resolve complaints about unoccupied properties.
Published 08/03/2019 Last updated 31/07/2023
FCA confirms increase to our award limits
News
Following consultation, the FCA has confirmed that our award limits are increasing.
Published 12/03/2019 Last updated 17/02/2023
Pwy ydyn ni
Cymraeg
Rydym wedi bod yn datrys cwynion rhwng busnesau ariannol a’u cwsmeriaid ers i ni gael ein sefydlu gan y Senedd yn 2001.
Published 08/06/2019 Last updated 03/11/2020
Wedding insurance
For consumers / Complaints we can help with / Insurance
How we can help if you have a complaint about wedding or special event insurance.
Published 29/06/2021 Last updated 29/06/2021
Telematics (black box) vehicle insurance
For consumers / Complaints we can help with / Insurance / Motor insurance
How we can help if you have a complaint about telematics (black box) vehicle insurance.
Published 25/05/2022 Last updated 06/09/2022
Underinsurance in home insurance complaints
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about being underinsured.
Published 27/07/2021 Last updated 20/04/2023
Investments
For businesses / Complaints we deal with
Guidance for financial businesses on our approach to complaints about investments.
Published 15/03/2019 Last updated 11/12/2024
Logbook loans
For consumers / Complaints we can help with / Borrowing money
Find out if we can help you with your complaint about a logbook loan.
Published 29/07/2019 Last updated 03/01/2023
