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No-deal Brexit: what it would mean for consumers and the Financial Ombudsman Service
About us / Data and insight / News
This information is relevant to UK consumers of businesses established in the European Economic Area (EEA) in the event that the UK leaves the European Union (EU) without a withdrawal agreement. This page was first published in March 2019.
Published 13/03/2019 Last updated 27/01/2021
Can I complain about commission - because of the Plevin judgment?
Business / How to settle complaints / Our approach to resolving complaints / PPI
Find out if you’re affected -and how to complain about commission on PPI.
Published 25/05/2019 Last updated 26/01/2021
Personal pensions
Business / How to settle complaints / Our approach to resolving complaints / Pensions and annuities
Read more about the complaints we see from consumers about personal pensions and see our approach to handling cases.
Published 08/10/2019 Last updated 10/09/2024
Life at the Financial Ombudsman
Careers
Find out what life at the Financial Ombudsman Service is like.
Published 03/06/2020 Last updated 10/07/2026
Privacy and data protection – summary of our approach and FAQs
Privacy notice
On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.
Published 30/03/2022 Last updated 19/10/2023
Business support and engagement
Business
Find out how we work with businesses and the support we provide.
Published 13/02/2019 Last updated 17/06/2026
Economic and domestic abuse
Business / How to settle complaints / Our approach to resolving complaints / Other complaints
Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?
Published 29/04/2021 Last updated 15/09/2025
Customer advisers – what you need to know
Consumer / Submit a complaint form
Do you work for a charity or consumer group, advising customers who are unhappy with something a financial business has done?
Published 14/01/2025 Last updated 17/06/2026
Banking and payments
Business / How to settle complaints / Our approach to resolving complaints
Do you deal with customer complaints about bank account closures? Read about the complaints we see and how we approach them.
Published 11/02/2019 Last updated 17/06/2026
Board meeting minutes
About us / How we're governed and funded
Download minutes from our board meetings.
Published 04/03/2019 Last updated 07/07/2026