Additional voluntary contribution schemes

There may be a limit on how much you can ordinarily save into your workplace pension scheme. One way you can increase the amount you save for your retirement is by using an additional voluntary contribution (AVC) scheme connected to your employer’s scheme. This works in a similar way to a personal pension plan in that they’re “money purchase” arrangements, which means you typically buy units in one or more pension fund, accumulating an additional "pot" towards retirement. 

If you’re a member of a “final salary” scheme (also known as a defined benefit scheme), another way is to buy “added years”. This effectively boosts the number of years’ membership in your employer’s scheme and so enhances your benefits when you come to retire.

And finally, you can take out a free-standing additional voluntary contribution (FSAVC) scheme with a pension company – this will be independent of your employer’s scheme.

Types of complaints we see

You may feel that you’ve been unsuitably advised to:

• take out an FSAVC instead of joining the “in-house” AVC scheme offered by your employer, which may have matched your own contributions or had lower charges than the FSAVC
• invest in the employer’s money purchase AVC or an FSAVC instead of buying added years in the final salary scheme

We also see complaints about the way FSAVCs have been administered and marketed – so the way they’ve been represented and the information given about them. We’ll be able to consider this type of complaint if it’s been done by an FCA-regulated business. Otherwise, we may need to refer the complaint to the Pensions Ombudsman. But we’ll tell you if your complaint needs to be dealt with by another organisation.

What we look at

We’ll take into account the circumstances of your complaint to come to a fair and reasonable outcome. This will include the rules and requirements which were in place when you started the plan.

We only look at complaints that a financial business has had a chance to look at first. This means that, even if you bring your complaint straight to us, we still need to give the business an opportunity to respond to the complaint and put things right.

If you’ve complained and a business hasn’t responded within the time limits or you disagree with the response, then we can start to look into it.

Read more about more about how to complain and what to expect.

How to complain

We only look at complaints that a financial business has had a chance to look at first. This means that, even if you bring your complaint straight to us, we still need to give the business an opportunity to respond to the complaint and put things right. 

If you've complained and business hasn't responded within the time limits or you disagree with the response, then we can start to look into it. 

Find out more about how to complain and what to expect when you bring a complaint to us. 

Putting things right

If we uphold your complaint, we’ll tell the financial business what it needs to do to put things right.

If we think you should have been advised to take out a money purchase AVC instead of an FSAVC

We’ll generally tell a business to pay compensation in accordance with guidance from the FSAVC Review. This will include situations in which you’ve:

• lost access to matched contributions or subsidised benefits from your employer
• paid higher charges for an FSAVC scheme instead of an AVC scheme

It wasn’t intended to compensate for losses arising solely from poor investment returns in the FSAVC funds – although it is possible to complain about that specific issue if you feel that the funds weren’t suitable for you.

And where appropriate, we may also tell the business to pay you compensation for any distress and inconvenience which has been caused to you.

If we think you should have been advised to buy ‘added years’ instead of taking out a money purchase AVC or an FSAVC

If we uphold a complaint like this, we would typically tell the business to calculate a value of the lost added years and compare this with the value of your AVC or FSAVC to see if you’ve suffered a financial loss.

If we think you wouldn’t have bought added years, we may still decide that you should have been advised to take out an employer-linked money purchase AVC instead of an FSAVC. See our guidance above on compensation for this type of complaint.

And where appropriate, we may also tell the business to pay you compensation for any distress and inconvenience which has been caused to you.

Detailed information for businesses

Businesses can read more detailed information on handling complaints about additional voluntary contributions.