‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Financial Ombudsman Service publishes its latest quarterly complaints data
Q3 data : Category Complaints data : Category Press release : Category
The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3). In Q3, it upheld 35% of complaints in the consumers’ favour.
The Financial Ombudsman Service received 41,303 new complaints in Q3, up from 35,342 new complaints in the same period in 2021/22 (Q3 2021/22).
The top five most complained about products are below:
- 6,082 complaints about current accounts, compared to 5,522 complaints in Q3 2021/22
- 3,216 complaints about credit cards, compared to 3,263 complaints in Q3 2021/22
- 2,987 complaints about hire purchase (motor), compared to 1,321 in Q3 2021/22
- 2,769 complaints about car or motorcycle insurance, compared to 2,178 in Q3 2021/22
- 2,493 complaints about running account credit, compared to 233 in Q3 2021/22
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