1908 results
Filter by
Personal accident insurance
Consumer / Complaints we can help with / Insurance / Medical insurance
Find out how we can help with your complaint about personal accident insurance.
Published 22/03/2019 Last updated 10/07/2026
Current account charges
Business / How to settle complaints / Our approach to resolving complaints / Banking and payments
Do you handle complaints about current account charges, like monthly fees or fees for overdrafts, returned payments, payment and card usage?
Published 01/04/2019 Last updated 10/12/2025
Misrepresentation and non-disclosure
Business / How to settle complaints / Our approach to resolving complaints / Insurance
Information for financial businesses about how we deal with complaints about misrepresentation and non-disclosure.
Published 01/06/2019 Last updated 17/06/2026
Capital protected structured investments
Business / How to settle complaints / Our approach to resolving complaints / Investments
Are you handling complaints where consumers feel they were wrongly advised to invest in a capital protected structured investment?
Published 28/05/2019 Last updated 11/06/2026
Consumer privacy notice
Privacy notice
This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.
Published 29/05/2019 Last updated 06/07/2026
Compensation for investment complaints
Business / How to settle complaints / Paying compensation
Working out compensation when handling complaints about investments
Published 12/11/2019 Last updated 30/03/2026
Join us as an Apprentice
Careers / Careers with us
Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.
Published 05/02/2020 Last updated 17/06/2026
Annual review
About us / How we're governed and funded / Annual reports and accounts
Our annual review for 2018/19 gives detail about our progress against our strategic aims and objectives.
Published 01/06/2020 Last updated 02/01/2026
Long-term care insurance
Consumer / Complaints we can help with / Insurance / Medical insurance
How we can help with your complaint about long-term care insurance.
Published 01/06/2019 Last updated 10/07/2026
Damage to underground pipes
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses how we handle and resolve complaints about underground pipes.
Published 21/05/2019 Last updated 31/07/2023