Consumer privacy notice

This privacy notice explains how we process your personal information when you contact us or bring a complaint to the Financial Ombudsman Service. It’s quite detailed so we’ve also put together a summary of our approach and a short video to help explain some of the information you need to know.

This notice is set out in sections so, if you wish, you can easily select the specific area of detail you need to read.

Last updated: 15 June 2023