Financial dispute resolution that’s fair and impartial

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Recent travel disruption

Many people in the UK have recently experienced travel disruption due to flight cancellation and delays. If you have experienced delay or disruption, you should first contact your travel provider, tour operator and/or airline.

You can find more information on our website about how to claim compensation, or a refund if your flight is cancelled. You can also read our approach to the complaints we see about cancelled flight and delays. 


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If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint 

I want to find out more about your process

Find out what to expect 


More for consumers 

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints 

I need support with a consumer’s enquiry

Contact our technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved. 

 

See our Ombudsman decisions  See our case studies

Helping prevent complaints

Our data and insight are published regularly about the cases we see to raise awareness, prevent complaints and unfairness arising. From our complaints data to our blogs and insight summaries, and our publications. 


See all publications   See all data and insight  

Latest news

Financial Ombudsman Service publishes a Discussion Paper on its future funding model

14 June 2022

The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.

Press release

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Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman

8 June 2022

Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.

Press release

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Update: Information for Amigo customers

26 May 2022

Information for Amigo customers on complaints made to the Financial Ombudsman.

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