We’ve helped thousands of people just like you to resolve their financial disputes. Take a look at some of the people who've benefited from the help and support of the Financial Ombudsman Service.

Ed's pet insurance claim

Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.

Pet Insurance

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Carolyn’s PPI complaint

Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.

PPI

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Clarence’s complaint about payments for a service he didn't receive

Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.

Consumer Credit

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Yuliya and a motor insurance error

After having a car accident, Yuliya was told by her motor insurance company that not only would her car need to be written off but she would also need to pay extra because of an error they claimed she made when first taking out the policy.

Motor Insurance

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Shazir’s complaint about an extension to a finance agreement

Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.

Consumer Credit

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Malcolm's pension problem

Malcolm thought he'd been mis-sold a pension annuity, he contacted the business to complain but didn't agree with their answer - so asked the ombudsman service to investigate.

Pensions Annuities

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