A step by step guide to our recruitment process, and how long it'll take.

The nature and importance of our role means that we run a rigorous recruitment process. We offer a wide range of roles at the Financial Ombudsman Service, so not all of the roles we're recruiting for will go through all of the steps outlined below.

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1

We’ll look at your application

We’ll review what you’ve sent us to see if you are right for the role.

We’ll ask you to send us a CV, and – depending on the type of vacancy – a cover letter or an application form that highlights the information we need from you, tells us about your experience, and why you’re suitable for the role.

2

If you’re applying to be an Apprentice

We might ask you to come in and see us for an assessment day. This involves groups activities and a short interview.

3

Situational judgment test

For some of our roles, we need to know more about your decision making and judgement skills and how you’re likely to behave in work-based situations similar to those you would encounter in the job.

 

4

We’ll call you for a chat

For some of our roles, we need to know how you come across on the phone.

It’s also a good way for us to find out more about you and your experience.

5

We’ll ask you to an interview

We’ll invite you to a video interview, where we’ll ask you competency or behavioural based questions, and for some roles you’ll also have a discussion around a case study.

Find out more about our vacancies, and how to apply.