A step by step guide to our recruitment process, and how long it'll take.

The nature and importance of our role means that we run a rigorous recruitment process. We offer a wide range of roles at the Financial Ombudsman Service, so not all of the roles we're recruiting for will go through all of the steps outlined below. The majority of the roles we recruit for are Investigators and Ombudsmen. If you are applying to one of those roles you will typically have a telephone call, a test or case-study and an interview in person at our offices in London or Coventry. At the moment however, our interviews are taking place online.

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We'll look at your application

We'll review what you've sent us to see if you are right for the role.

We'll ask you to send us a CV, and - depending on the type of vacancy - a cover letter or an application form that highlights the information we need from you, tells us about your experience, and why you're suitable for the role.


If you're applying to be an Apprentice

We might ask you to come in and see us for an assessment day.

This involves groups activities and a short interview.


Verbal reasoning test

For some of our roles, we need to know more about your communication skills and behaviours, and how you explain the decision you've reached.

You'll be speaking to customers daily, so we need to know that you are a clear communicator.


We'll call you for a chat

For some of our roles, we need to know how you come across on the phone.

It's also a good way for us to find out more about you and your experience.


We might ask you to do a critical thinking test

For some of our roles, we ask you to complete a "Watson Glaser" critical thinking test.

You'll do this online and in your own time. Once complete, you'll usually hear back from us in 48 hours on whether you've been successful at this stage.


We'll ask you to an interview

We'll interview you and give you a case study to read. 

Usually, we'd ask you to come in and see us at our offices. However at the moment we're doing our interviews online and over the phone.

You'll get the opportunity to assess what's going on in the case study and makes notes about points you'd like to discuss during the interview. We'll ask you a few more general questions after this, too.

Find out more about our vacancies, and how to apply.