Businesses that aren’t covered by our compulsory jurisdiction can apply to join our voluntary jurisdiction so that we can look at complaints about them.
By joining our voluntary jurisdiction, you agree to deal with complaints and comply with our decisions as you would under our compulsory jurisdiction. We can consider complaints that are made after you join, even if they relate to an event that happened before you signed up.
If you’re thinking about signing up, you’ll need to consider the rules and requirements that will apply to your business, set out in the Financial Conduct Authority (FCA) handbook. Our technical desk can give you more for information on this.
How to apply
You can apply to join by post or email.
There are two documents we ask businesses to complete and send to us to join our voluntary jurisdiction - you'll find these at the bottom of this page:
- Standard application letter template
- Business details form
Shortly after we've reviewed the documents we will get in contact to discuss your application to join the voluntary jurisdiction.
You’ll need to print out the letter on your own letterhead and sign it on behalf of your business.
Once you’ve completed the documents, please send them to:
Head of external relations (local and market affairs)
Financial Ombudsman Service
London E14 9SR
Our technical advice desk
For more information about joining voluntary jurisdiction, please contact our technical advice desk.