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Start your career with us

Here at the Financial Ombudsman Service we make a positive difference every day. We're an award-winning organisation and we offer a variety of apprenticeship opportunities. This is a great place to work.

We help sort out complaints between financial businesses and their customers, and have been doing so since we were set up by Parliament in 2001. Our apprentices work in a variety of areas, from supporting our case-handling teams and our ombudsmen, to working with our project managers, legal team or IT. 

Our apprenticeship programme gives you the experience of working in your chosen career field and the time to learn and achieve an industry recognised qualification. You’ll be joining one of our professional teams where you’ll get support and mentoring from your manager and a professionally recognised apprenticeship training provider. You'll receive all the practical and hands-on experience you'll need, as well as advice, support and insight from the team around you. You'll earn a salary and there are no fees to pay for your training. You'll also get study time and training to give you additional skills that will be helpful throughout your career and by the end of your apprenticeship you’ll be ready for your next move.

What you'll get

Here are some of the benefits of choosing an apprenticeship with the Financial Ombudsman Service: 

  • Gain a qualification

    We have apprenticeships that suit a range of skills. Ranging from Level 2 to Masters degree level qualifications, our apprenticeships aim to help you achieve your career goals, whether that's in complaint handling, IT, HR or project management. You'll gain an accredited and industry-recognised qualification with no fees to pay. 

  • Earn while you learn

    As one of our apprentices, you'll earn a salary equivalent to the London Living Wage. 

    You'll also get to create a set of benefits that's right for you from the range of benefits that we offer to all our employees, for example season ticket or rental deposit loans, medical or travel insurance, and Tastecard or Gourmet Society discounts. You will also get membership of our free on-site gym, and use of our subsidised cafe and restaurant. 

  • Kick-start your career

    Whether you're a school leaver or looking to re-train, start your career with us, and once you're qualified you may be able to move into different areas in our service and develop further.

    If you decide to go and work somewhere else, you'll have developed and gained a range of professional skills that will benefit you in the future.

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Apply for our 2020 intake

Applications to our 2020 apprenticeship programme open Summer 2020. Vacancies will be available to view, search and apply via this page. 

Things to think about

You can apply for an apprenticeship while you’re still at school. Find out more about what's involved in an apprenticeship, and who's eligible on the GOV.uk website

Find out more about writing an application, CV or covering letter and what to do at interviews on the National Careers Service's website.

What our apprentices say

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Daniel

Digital engagement adviser

Daniel started at the Financial Ombudsman Service in September 2019 as an apprentice digital engagement adviser. He tells us a bit more about what he's experienced so far at the service.

Read Daniel's blog 

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Becca

Business support administrator

Becca is an apprentice business support administrator - she talks about how the organisation has been there to support her, both professionally and personally.

Read Becca's blog 

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Adnaan portrait

Adnaan

Business support administrator

Adnaan is an apprentice business support administrator and tells us about how he's found his apprenticeship experience so far.

Read Adnaan's blog 

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From apprentice to HR Director

Our HR Director, Caroline Nugent, started her career as an apprentice. Caroline is passionate about apprenticeship opportunities and has these words for anyone thinking of applying:

I am absolutely passionate about apprenticeships, as I was once an apprentice myself. I started my career at a London Council, as an Administrative and Clerical Officer Trainee, and I obtained a Higher National Certificate in Public Administration. During my time there I worked in various departments, including housing and HR. The experience I picked up in each department, and the learning throughout, was invaluable. After my apprenticeship, I concentrated on HR and worked across every aspect - from recruitment and learning and development, to restructures and change programmes. It gave me fantastic insight into the workplace and the HR profession.

I'm currently a non-executive board member of the professional body for HR, The Chartered Institute for Personnel and Development (CIPD), and before that I was president of another national HR association, the PPMA.

I'm so pleased to now be the HR director of a large organisation that offers the opportunity to others to start their career in the same way I started mine, because apprenticeships provide a great way for people to develop their career in a way that works for them, gaining work experience and professional qualifications, and earning while they're learning. 

Find out more about our senior staff