Join us as an Apprentice

As an apprentice, you’ll play a valuable role supporting the Financial Ombudsman to do the work we do. 

Our next Apprenticeship programme will start in September 2025 with a variety of roles based in London. 

You’ll start with an Early Career induction, spending the first week alongside other apprentices and getting to know your manager and team in our London office. It’ll prepare you for professional life and help you balance your work and educational commitments.  

Who can apply

You can apply for an apprenticeship with us at any age over 18, as long as you have finished formal education. We welcome applications from those who want to change careers as well as those leaving school or finishing university.

If you have studied a degree, you can still apply for an apprenticeship as long as your degree isn’t in the same subject area. The apprenticeship is designed to provide you with new skills that are different to any previous training.

1. Check the job advert to see if you have the qualifications for the apprenticeship you’re interested in. You can only apply for one role, so read the job adverts carefully to be sure of making the right choice, understand the skills we’re looking for and check the information we ask you to provide in your application. 
2. Make your application on our Careers page and check your email inbox regularly. We may need you to respond to some of our emails quite quickly. And we will be sending you information to help you prepare for each stage of the application process.  
3. If your application is successful at this stage, we’ll email you the following online tests to complete. You will have a set amount of time to complete these tests.
   • A cognitive ability test to assess your problem solving, critical thinking and attention to detail 
   • A workplace behaviour assessment, to evaluate if you’d be happy in the role applied for.
4. Next, you’ll complete an on-demand video interview. This is a chance to tell us why you’re applying for the apprenticeship and why you’d be a good for fit.  If you’re successful, you will be invited to a face-to-face interview. We use a company called 'Criteria' for our video interviews. Visit their website to find more information about them.
5. The final stage is the face-to-face interview. You just need to be yourself. We simply want to learn more about you and why you’re interested in the apprenticeship you applied for. You'll get to:
   • ask us questions 
   • learn more about our work, and 
   • meet the team you’ll be working with if your application is successful.  

If you have any questions – or require reasonable adjustments such as extra time for online assessments, written statements instead of video interviews – please email [email protected].