At the Financial Ombudsman Service, we’ve been settling disputes between financial businesses and their customers since we were set up by Parliament in 2001. We’re a diverse and inclusive employer and can offer you a great start to your professional life. 

Join us as an Apprentice and begin your career at an organisation that’s committed to fairness. We put things right for consumers, small businesses, charities and trusts who have made a complaint about their financial services provider.  

Start your career with us

Our apprenticeship programmes will give you the chance to start your chosen career in a supportive team. As one of our apprentices, you’ll get to: 

Earn while you learn

we pay our apprentices the London Living Wage

Gain a qualification 

from a professionally recognised apprenticeship provider

Enjoy a generous benefits package 

including season ticket loans and lifestyle discounts

Receive support and mentoring

from your manager and colleagues, with dedicated time to study

Kick-start your career

we offer a permanent role when youve finished your apprenticeship

The apprenticeship was exactly what I was looking for – the right balance of training and earning. And the best part? I got my qualifications and a full-time role at the end.

Ryan, Former Apprentice

Our apprenticeship programme

As an apprentice, you’ll play a valuable role supporting the Financial Ombudsman to do the work we do. 

Our next Apprenticeship programme will start in September 2025 with a variety of roles based in London. 

You’ll start with an Early Career induction, spending the first week alongside other apprentices and getting to know your manager and team in our London office. It’ll prepare you for professional life and help you balance your work and educational commitments.  

Who can apply

You can apply for an apprenticeship with us at any age over 18, as long as you have finished formal education. We welcome applications from those who want to change careers as well as those leaving school or finishing university.

If you have studied a degree, you can still apply for an apprenticeship as long as your degree isn’t in the same subject area. The apprenticeship is designed to provide you with new skills that are different to any previous training.

We’re excited to be recruiting apprentices at the Financial Ombudsman Service. By investing in new and fresh talent, we’re building a diverse and skilled team that’s ready to take on new challenges.

Selena Rahman, Head of Internal Communications

How to apply

  1. Check the job advert to see if you have the qualifications for the apprenticeship you’re interested in. You can only apply for one role, so read the job adverts carefully to be sure of making the right choice, understand the skills we’re looking for and check the information we ask you to provide in your application. 
  2. Make your application on our Careers page and check your email inbox regularly. We may need you to respond to some of our emails quite quickly. And we will be sending you information to help you prepare for each stage of the application process.  
  3. If your application is successful at this stage, we’ll email you the following online tests to complete. You will have a set amount of time to complete these tests.
    • A cognitive ability test to assess your problem solving, critical thinking and attention to detail 
    • A workplace behaviour assessment, to evaluate if you’d be happy in the role applied for.
  4. Next, you’ll complete an on-demand video interview. This is a chance to tell us why you’re applying for the apprenticeship and why you’d be a good for fit.  If you’re successful, you will be invited to a face-to-face interview. We use a company called 'Criteria' for our video interviews. Visit their website to find more information about them.
  5. The final stage is the face-to-face interview. You just need to be yourself. We simply want to learn more about you and why you’re interested in the apprenticeship you applied for. You'll get to:
    • ask us questions 
    • learn more about our work, and 
    • meet the team you’ll be working with if your application is successful.  

If you have any questions – or require reasonable adjustments such as extra time for online assessments, written statements instead of video interviews – please email [email protected].


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The best part of my apprenticeship is being able to earn while I learn. Each day brings something new. Knowing that I work for an organisation that makes a real difference to people’s lives is rewarding.

Edward, Apprentice