If you have a complaint about your mortgage, we can help. Find out more about the types complaints we look at, and what we can do to help put things right.
Types of complaint we see
To find out more about how we approach specific types of mortgage complaints, choose the relevant area below.
How to complain
How long it takes
In general, for most types of mortgage complaint, it takes around two months for us to allocate cases. It can sometimes take longer, depending on what your complaint is about.
We’re working hard to reduce this wait time, so you may hear from us sooner than this.
- Find out more about when you can expect to hear from us once we’ve started to investigate your complaint.
- If you’re facing financial hardship or severe ill health, please let us know.
- If you’re experiencing financial difficulties, you may also find the Money Advice Service website useful, it contains a list of online debt advice services where you can get immediate and personalised help.