Board meeting minutes

Our board members are "non-executive" - they have no involvement in individual complaints. Their job as "public interest" directors is to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.

The board of the Financial Ombudsman Service meets formally around seven to eight times a year, to consider a wide range of strategic issues. Minutes of each meeting will be published as soon as possible after approval at the subsequent board meeting.

Minutes are available to download in PDF format below.

Information about the sub-committees of the board - including a summary of meetings held and which board members attended - is available in our annual report and accounts.

Meeting minutes by year: