The Financial Ombudsman Service can investigate a wide range of complaints about financial products and services, including complaints that are related to the rising cost of living.
If you are unhappy with something a lender or financial business has done, or you think you haven’t been treated fairly, find out how we can help.
Complaints about other issues, like energy or internet
If you're experiencing an issue with another type of business, about something other than a financial product or service (such as your energy bill or internet service), look at our list of other complaint-handling organisations that might be able to help.
Information for businesses
We encourage financial businesses to consider our approach and guidance when handling complaints from their customers. Financial businesses handling or responding to complaints can look at our online guidance about our approach to the complaints we deal with, to help resolve complaints at an early stage.
Financial businesses can also contact our Business Support Hub to talk informally about a complaint you’ve received.