Complaints for other organisations
We can look at complaints about specific businesses and activities. Find out more detail about the complaints we can help with.
Sometimes we can’t help because your complaint should be dealt with a different organisation. We publish a list that provides links to other complaint-handling organisations, and we outline the areas they cover. Where we can, we'll try to help sign-post you to the organisation to help with your complaint.
Complaints affected by a time-limit
There are time limits that affect whether we can look into a complaint.
Read more about how long you have to complain to a business and to us, and how long it should take for a business to reply, in our guidance on time limits for complaints.
Complaints about non-UK businesses
Generally, we can look at most complaints about businesses that provides financial services in or from the UK. In some cases, we can look at complaints about businesses that are based outside the UK where they are covered by our service.
We have some information on our website about other organisations who may be able to help with complaints about a financial business outside the UK.
There may be some occasions where we can’t help with a complaint. For example, certain time limits might affect whether we can or can't help.
Sometimes we can’t help because your complaint should be dealt with by a different organisation or service. Or there may be other reasons – for example, we won’t usually look into a problem that’s been decided by a court, or one that we’ve looked at already.
Can you help us improve our website?
We want to hear from consumers and SMEs who are happy to take part in one hour screen share session with our website team. Sessions will focus on completing key tasks on our website and talking about your experience.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.