Complaints for other organisations
We can look at complaints about specific businesses and activities. Before we look at a complaint, we will need to check the details of the financial business you want to complain about. We can usually help with complaints about most financial services firms authorised by the FCA, this includes payment service providers, and e-money issuers. Some financial businesses volunteer to be covered by us.
Sometimes we can’t help because your complaint should be dealt with a different organisation. We publish a list that provides links to other complaint-handling organisations, and we outline the areas they cover. Where we can, we'll try to help signpost you to the organisation to help with your complaint.
Complaints affected by a time-limit
There are time limits that affect whether we can look into a complaint. And you need to have complained to the financial business first, and given them some time to put things right, before we can step in.
Read more about how long you have to complain to a financial business and to us, and how long it should take for a business to reply, in our guidance on time limits for complaints.
Complaints about non-UK businesses
Generally, we can look at most complaints about businesses that provides financial services in or from the UK.
For complaints about businesses based outside the UK, you may be able to get help from an equivalent complaints-handling body.
We have some information on our website about other organisations who may be able to help with complaints about a financial business outside the UK.
There may be some occasions where we can’t help with a complaint. On this page we explain more about circumstances where we might not be able to help.
Certain time limits might affect whether we can or can't help. Sometimes, we are not the right organisation to investigate the type of complaint you have. There may be other reasons – for example, we won’t usually look into a problem that’s been decided by a court, or one that we’ve looked at already.
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.