Financial dispute resolution that’s fair and impartial

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Recent travel disruption

Many people in the UK have recently experienced travel disruption due to flight cancellation and delays. If you have experienced delay or disruption, you should first contact your travel provider, tour operator and/or airline.

You can find more information on our website about how to claim compensation, or a refund if your flight is cancelled. You can also read our approach to the complaints we see about cancelled flight and delays. 


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If you have a complaint

I want to know if you can look at my complaint

Check if I can make a complaint 

I want to find out more about your process

Find out what to expect 


More for consumers 

If you are a business dealing with complaints

I want to know how you handle cases

How we handle complaints 

I need support with a consumer’s enquiry

Contact our technical desk 


More for businesses 

Financial Ombudsman Service for small businesses

Are you a small business?

If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.

Claims Management Ombudsman - a Financial Ombudsman Service

Need help with a claims management dispute?

We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information. 

Decisions and case studies

We share our practical experience in resolving financial disputes in a range of situations. Read our Ombudsman decisions and case studies to find examples of cases we resolved. 

 

See our Ombudsman decisions  See our case studies

Helping prevent complaints

Our data and insight are published regularly about the cases we see to raise awareness, prevent complaints and unfairness arising. From our complaints data to our blogs and insight summaries, and our publications. 


See all publications   See all data and insight  

Latest news

Financial Ombudsman Service helps customers with insurance pricing complaints

20 July 2022

Complaints down but customers continue to report changes to premiums may be unfair.

Press release

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Financial Ombudsman Service appoints Deputy Chief Ombudsman and Chief Operating Officer

18 July 2022

The Financial Ombudsman is announcing the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.

Press release

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Financial Ombudsman Service publishes annual complaints data 2021/22

28 June 2022

The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.

Data and Insight Annual data

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