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If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.

Here at the Financial Ombudsman Service we are committed to attracting and developing expertise through investing and supporting apprenticeship training throughout the organisation. We are currently recruiting for 35 apprentice positions across the organisation.

Our apprenticeship schemes will provide opportunities to learn and achieve an industry recognised qualification during normal working hours, combining 80% on-the-job training and 20% off-the-job training. You’ll be joining one of our professional teams where you’ll be able to undertake your apprenticeship study with support and mentoring from your manager and a professionally recognised apprenticeship training provider.  You’ll get paid while learning and by the end of your apprenticeship you’ll have a qualification and be ready for your next move.

The salary for all of our apprenticeship roles will be £19,201 per annum plus benefits. These are full time opportunities based at our London Docklands offices.

If you are interested in learning more about these opportunities have a look at the role profiles below and if it sounds interesting apply now:

Shortlisted candidates will be invited to an assessment and interview.

Can you help us develop our key casework systems?

Our software developers write code for new and existing systems and help with development ‘sprint’ planning by working with software test analysts and business analysts. This is a busy role where you’ll play a key role in adding new features to some of our most heavily used systems that form the core of our service.

We’re looking for someone with deep experience of Microsoft Dynamics
365. Ideally you’ll have had some experience of development using C# and .NET principles in an environment which is using an agile approach as well.

To find out more, take a look at the job profile

If it sounds like your kind of role – go ahead and apply now

The closing date for applications is 11:59pm Sunday 23 June 2019.

download job profile apply now

Can you help us to get the right people in place to meet our organisational needs?

Our resourcing team plays a key role in making sure we have the right number of people with the right skills and behaviours to continue to meet our commitments as an organisation.

As one of our resourcing advisers, you’ll lead on the day-to-day delivery of candidate experience, ensuring every experience with the Service is a great one for our candidates and positioning us as an employer of choice amongst new and existing networks.

Working closely with our resourcing partners and customer groups to source the best candidates for the service you’ll take vacancy briefs, use a variety of mediums including social media, LinkedIn and CV searches and careers fairs to engage with and source candidates, screen applications, assessing candidates and managing them through the recruitment process until they are fully on-boarded. You’ll also carry out any necessary administrative tasks on our recruitment system.

To succeed in the role, you’ll be an experienced recruiter with a passion for candidate experience and drive to find innovative ways of seeking specialist skills. Experienced in the use of social media, LinkedIn and CV search as recruitment tools you’ll be familiar with Boolean search terms, social media tags and networking groups. You’ll also need excellent communication skills with the ability to build strong, collaborative working relationships – and not be afraid to challenge an approach if you think there’s a better way. And naturally you’ll need to be well organised, with a keen eye for detail and the ability to adapt to a dynamic workload.

Our HR capability framework will also let you know more about what’s expected.

To find out more, take a look at the job profile.

If it sounds like your kind of role – go ahead and apply now.

The closing date for applications is Monday 24 June.

download job profile apply now

Are you a qualified lawyer with expertise in financial services and regulatory work looking for a new challenge, where your work really makes a difference?

Our legal and jurisdiction team has responsibility for providing legal advice and support to the Financial Ombudsman Service across a broad range of legal areas, including acting for the ombudsman if we are challenged through the courts.

We are looking for a solicitor or barrister qualified in England & Wales (or an equivalent jurisdiction) to join us as senior legal counsel. You will work with the team to provide advice to our organisation on all legal and jurisdiction matters and help us build our legal knowledge across the ombudsman service. You will use your experience as a lawyer to deliver trusted advice to our organisation.

You will have demonstrable experience as a lawyer in the regulatory, commercial or public sector, or in private practice. We are looking for someone who will take a lead on the regulatory work of the team and have oversight for all related matters. The ideal candidate will have a solid financial services background with proven recent experience in regulatory work, both litigious and advisory. Some experience in one or more of the following areas would also be beneficial: Public law, litigation, information law, employment law or contracts and procurement.

In this role you will be explaining complex concepts to non-lawyers, so excellent written and oral communication skills are a must. You will have a well-developed ability to solve problems, question, reason and analyse, getting to the heart of problems and finding solutions which are supported by the law. You will be able to work well under pressure and meet deadlines.

You will maintain up to date knowledge and understanding of relevant legal, regulatory and policy issues that currently, or could potentially, affect us. You will support less experienced members of the team in developing and learning. And you may become involved in training to the organisation on various legal issues, so good presentation skills are important.

And if you think you’d make a great addition to our legal team, apply now, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

To find out more, take a look at the job profile.

If it sounds like your kind of role – go ahead and apply now.

The closing date for applications is 11:59pm Thursday 27 June.

download job profile apply now

We have full and part time roles available – we’d ask that you can commit to full time hours for the first four weeks.

As an investigator, you’ll help sort out financial services problems for the people who come to our service for help. Working as part of a small team supported by an ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the bottom of our customers’ complaints.

Our investigators come from diverse career paths and all walks of life - but whatever your background we'll give you the training and support you need to develop the skills that'll help you to find answers to problems that are fair and feel fair to the people that come to us for help.

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgment – as well as drawing on the expertise and knowledge of those around you.

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.

We value diversity in both background and experience. We’re here for everyone and we want our workforce to reflect that, so we can meet a varied range of customers’ needs in the best way possible.

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile, and then attach your CV, along with a short covering letter telling us (in no more than 700 words) why you want to work for the ombudsman service, and why you’d make a great investigator, along with details of your current remuneration and notice period.

The closing date for applications is 11:59pm Monday 1 July.

download job profile apply now

As an investigator, you’ll help sort out financial services problems for the people who come to our service for help. Working as part of a small team supported by an ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the bottom of our customers’ complaints.

You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.

Our investigators come from diverse career paths and all walks of life – but whatever your background you’ll benefit from our bespoke blended learning programme, which involves 6 months in our academy as well as a formal customer services qualification, giving you the skills to find answers to the problems people come to us for help with that are fair and feel fair whilst delivering them with excellent customer service.

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgment – as well as drawing on the expertise and knowledge of those around you.

We value diversity in both background and experience. We’re here for everyone and we want our workforce to reflect that, so we can meet a varied range of customers’ needs in the best way possible.

If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile and then attach your CV, along with a short covering letter telling us (in no more than 700 words) why you want to work for the ombudsman service, and why you’d make a great investigator, along with details of your current remuneration and notice period.

Please note successful applicants will be supported in studying for a Level 3 Customer Service Specialist qualification, which is funded by the apprenticeship levy, as such you will need 5 GCSE passes, grade A – C or 4 - 9 or equivalent and be able to work full time hours.

The start date for these roles is the 27 August 2019. Please do not apply for this role if you are unable to commence employment with us at this point. If you are interested in an investigator role but unable to start on this date we will be advertising for later start dates again in the next few weeks, so please check our website.

The closing date for applications is 11:59pm Monday 1 July.

download job profile apply now
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