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If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.

  • operational support manager

    salary up to £45,000 – 18 month fixed term contract – London docklands

    Our training academy is delivering crucial work to make our wider investigations team a success – supporting the induction, development and transitions of new starters into investigation pods to meet our commitments.

    2019 is shaping up to be really busy year, with lots to do. We’ll be delivering multiple large recruitment campaigns, and coordinating the work for the apprenticeship scheme. As our operational support manager in investigations, you’ll play a key role in planning our activities, being aware of potential risks and resource challenges, whilst thinking on your feet to solve problems in the moment. You’ll maintain and distribute key documents around risks, issues, actions and decisions logs, as well as progress reports to make sure everything is running smoothly and that we deliver what we need to. And of course, if things change, you’ll need to quickly adapt and use your organisational skills to move things around and re prioritise, keeping everyone in the loop.

    You’ll enjoy a lot of accountability and will be a focal point for this work. You’ll need experience of managing projects in a similar sized organisation, and have very strong communication skills to build valuable working relationships with our colleagues and internal senior stakeholders. You’ll be using a lot of data, so an analytical mind set will also be useful. And if you’ve already worked in project management environment before, that would also be beneficial.

    If you think this might be the role for you, take a look at the job profile. Then if you think you’ve got the skills and experience we’re looking for – apply now, attaching your CV.

    The closing date for applications is Sunday 28 April at 11:59pm

    download job profile apply now

    HR apprentice (Learning and Development)

    salary £19,200 – 18 months fixed term contract – London docklands

    Can you work as part of a team to help solve problems?

    This is a fantastic opportunity for someone to join our dynamic and friendly team, build their HR knowledge and experience and work with various HR teams across the department!

    As a HR Apprentice in our learning and development (L&D) Team, you’ll play a key role in providing support to the whole team, enabling them to focus on the core content of their roles by supporting them with the coordination aspects of their work. You’ll be working closely with other HR teams responsible for resourcing, HR support, rewards, employee relations and organisational design so you’ll gain experience of how different areas of HR operate.

    This is an exciting opportunity for someone wishing to start a new career in HR; you’ll join a professional L&D team where you’ll be able to undertake your apprenticeship study during normal working hours combining 80% on-the-job training and 20% off-the-job training. You’ll get paid while learning and by the end your 18 month apprenticeship you’ll have a qualification and be ready for your next move in HR.

    We’re looking for people eager to start a successful career in HR – and if you don’t already have a grade C or above in both English and Maths GCSEs, you’ll need to put some extra work in to gain these as part of your apprenticeship training. You’ll need to be very well organised and able to work on your own initiative – taking a proactive approach to make sure things get done and meet deadlines. You won’t be afraid to propose new ways of working when necessary, to bring fresh and innovative ideas or take on challenges. You’ll also be part of a team so this means playing your part to achieve team goals.

    Find out more about the role by taking a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 28 April at 11:59pm

    download job profile apply now

    chief information officer

    salary £130,000 and generous benefits package valued up to £25,000 – London docklands

    The Financial Ombudsman Service was set up by Parliament to remedy unresolved complaints between consumers and financial businesses. Fairness is at the heart of what we do and we play a key role in enhancing consumer protection and confidence in financial markets. In 2017/18, we provided answers to over 400,600 people who needed help with problems across a range of products and services – from investments, insurance and banking, to credit, debt and mortgages. From April, our remit will extend to cover complaints about claims management companies and complaints from larger small and medium sized enterprises.

    You’ll join us at a pivotal point as we enter the next phase of our transformation journey, where your impact will be significant. You’ll have the opportunity to help shape innovation in this newly created executive role, with responsibility for designing, leading and managing our technology, data, and information functions. You’ll join an executive management team, who have collective responsibility for delivering our strategic goals and bringing them to life for everyone who works here. You’ll have the opportunity to design our IT function, while keeping customer focus at its heart. You’ll determine the vision and strategy for technology as an integral part of our overall strategy, working closely with a wide range of stakeholders, and bringing people with you.

    You’ll have experience in leading and managing technology digital solutions and information, preferably in large, complex organisations. You’ll also have managed technical and business projects, taking responsibility for commercially sound decisions, deadlines, expenditure and staff development.

    Your experience in creating a cohesive, high performing team and taking a lead in developing and delivering strategy is key. Building strong stakeholder relationships at a senior level is second nature to you and your knowledge in advancements in technology is critical to help design our longer term plans.

    If you’re excited about the opportunity this all brings, then we would like to hear from you.

    Further information about the role and how to apply is available from Audeliss working in partnership with us. Please contact Alex Wyld on 0203 405 6910 or applications@audeliss.com

    The closing date for applications is Thursday 2 May

    ombudsman manager

    starting salary £56,100 plus excellent benefits and the potential to progress to £65,000 within 18 months, based on performance – available on a full time and part time basis – Part-time is a minimum of 21 hours across three days a week – London docklands

    The Financial Ombudsman Service was set up by Parliament to deal with financial disputes. We help customers with complaints that range from a missing bank statement to not paying out on a life insurance policy or a problem with a pension. Whatever the complaint, we understand the impact on the people involved and the importance of being fair, impartial and understanding.

    We’re proud of what we do and dedicated to helping everyone that needs us. Next year we’re planning to resolve more than half a million complaints. We’d like you to help us with that.

    about you

    You will be passionate about doing the right thing, self-motivated and dedicated to developing your team. You’re prepared for a stimulating and rewarding environment. You inspire us to be better, help our colleagues develop their skills and reflect our values when communicating with colleagues and customers.

    You can adapt, evolve and juggle multiple responsibilities and areas. You’ll excel in collaborating with peers and strive to contribute to our values driven workforce. You’ll have a talent for making fair evidence-based decisions.

    Find out more about the role by taking a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Friday 17 May

    download job profile apply now
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diversity award winners in 2019