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If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.


  • investigator

    starting salary £27,600 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – permanent – London docklands


    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    download job profile apply now

    infrastructure engineer (telephony)

    salary up to £58,000 plus excellent benefits – permanent – London docklands

    Can you work on ways to maintain and improve our telephony infrastructure while helping with day-to-day issues?

    As demand for our organisation’s service has increased, so too has the number of end users relying on our network and telephony services. We now support around 4,000 people, using in particular IPFX and Cisco communication systems. As our infrastructure engineer for telephony, you’ll provide advanced technical support on all our telephony and communication devices when colleagues escalate queries from our people. And you’ll also be completing development projects to improve our systems and services, including researching the latest relevant products and technologies, and making recommendations to colleagues.

    You’ll have the CCNP Collaboration certificate or equivalent experience and will ideally be well on your way to achieving a CCIE – or just a passion for what you do. Showing a solid understanding of telephony and with maintaining an IPFX suite, you’ll be experienced at playing a key role in a telephony infrastructure team, ideally in a highly secure enterprise environment. You’ll be an expert in getting the most from our Cisco telephony estate, working in collaboration with colleagues across the IT department to make sure we’re getting the most out of our equipment and software in a secure way. You’ll have a good grasp of wider Unified Communication technologies but will be able to maintain and configure Cisco Call Manager v10.5, IPFX v6 and be comfortable supporting unified messaging systems like Jabber, Microsoft Skype for Business and SIP.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    service desk analyst

    salary £22,700 to £26,000 plus excellent benefits – permanent – London docklands

    Are you keen to develop your experience as a service desk analyst – working with a great team in a forward-thinking environment?

    Our service desk plays an essential role in providing all our people with the stable and reliable IT environment they need. As a service desk analyst, you’ll use your understanding of how systems work together to provide rapid and friendly answers to queries your customers may have, mainly over the phone. And you’ll accurately log all of the issues and requests you deal with, so we can learn from experience and share the knowledge we gain. This is a busy role where you’ll be expected to meet daily performance targets.

    To succeed, you’ll need some experience of working on a service desk and with using a service management tool to log and resolve tickets. And since we’re using the ITIL framework, having a good understanding of this would be ideal. We’re looking for someone with initiative and enthusiasm who has a real passion for delivering high standards of customer service at all times. And you’ll need to be flexible, as our service desk analysts work on a rota which covers 8.00am to 8.00pm

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 23 September 2018.

    download job profile apply now

    business systems support analyst

    salary up to £50,000 – permanent – London docklands

    Can you play a key role in supporting our finance and HR systems?

    To help deliver the best possible service and share knowledge across the business information department, we’re recruiting for business systems support analysts to analyse and resolve issues relating to the support and maintenance of our finance and HR systems.

    We’re looking for someone with previous experience in business systems to become the expert on either a finance or HR system, in order to analyse and resolve issues, provide reporting and ensure that data is managed effectively.

    You could use your understanding of the ITIL process and experience in dealing with business users in helping us to make important decisions around how we fix systems problems, facilitate strong delivery of enhancements to systems and choosing the best options in how to use the tools effectively.

    Take a look at the job profile to find out more.

    To apply, please upload your CV and tell us why you're the right person for this role (in no more than 500 words, please).

    The closing date for applications is Sunday 30 September 2018.

    download job profile apply now
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