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If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.


  • investigator

    starting salary £27,600 plus excellent benefits – permanent – London docklands

    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    download job profile apply now

    solutions architect

    salary up to £60,000 plus excellent benefits – permanent – London docklands

    Can you work with the organisation to help design an IT estate that suits our needs now and in the future?

    Our architecture team own all of the concepts and designs for the IT department. As our solutions architect, you’ll meet customer needs in a very high profile position in the organisation. You’ll work with business analysts and technical colleagues to understand our IT requirements and then create the high-level designs we will use to maintain and upgrade IT systems.

    You’ll have experience as a solutions architect in a similar sized organisation, ideally with experience of CRM (customer relationship management) software and a detailed understanding of how different technologies can integrate. You’ll need to be able to engage with stakeholders across all areas of the organisation, helping to create technical roadmaps and solution visions and taking them through the design process – you’ll need to be skilled in describing technical concepts to our leaders. Solution architects also provide a watching brief through the implementation phase of a solution.

    This is a great opportunity to make an impact in a department that’s currently going through significant change, and your expertise will help ensure we have technical solutions that meet our current and future organisational needs.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    software developer

    salary up to £50,000 plus excellent benefits – permanent – London docklands

    Can you help us develop our key casework systems?

    Our software developers write code for new and existing systems and help with development ‘sprint’ planning by working with software test analysts and business analysts. This is a busy role where you’ll play a key role in adding new features to some of our most heavily used systems that form the core of our service.

    We’re looking for someone with deep experience of development using C# and .NET principles in an environment which is using an agile approach. Ideally you’ll have had some experience of Microsoft Dynamics CRM as well.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    resourcing consultant

    salary £50,000 to £55,000 plus excellent benefits – six month fixed term contract – London docklands

    Can you play a key role in managing recruitment during a very busy period?

    As our new resourcing consultant, you’ll help with our day to day operational recruitment and more strategic initiatives, as we gear up for a very busy year of activity.

    You’ll work with the team to establish best in class resourcing management practises, and play a key role in implementing our resourcing strategy. A key project will be to create and imbed a new employee onboarding programme in collaboration with the team and stakeholders across the organisation, to make sure our people get the best start in the careers here.

    You’ll need substantial internal recruitment experience in a similar sized organisation, including team and supplier management, along with a thorough knowledge of the current recruitment market. You’ll also need to have rolled out a large scale onboarding programme, and have worked closely with suppliers to ensure they deliver the highest standards of service.

    You’ll be the go to person for the team on any day to day queries.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Thursday 20 December

    download job profile apply now

    project manager

    salary up to £45,000 plus excellent benefits – permanent – London docklands

    Are you an experienced project manager looking to take on large projects in a dynamic and high-profile environment?

    Our project management team are responsible for managing change across our people, process and technology.

    As a project manager, you’ll make sure a range of projects are delivered on time and within the budget, using a range of appropriate methodology and risk management techniques. You should be able to communicate effectively with all stakeholders and have a solid understanding of stakeholder management.

    You’ll need some project management experience, either as a project manager or in a senior project support role. You’ll also need to have effective risk and issue management and budget control experience. Your experience and change management experience will help you deliver to deadlines and keep projects on track. Knowledge of Microsoft Project, Visio and PRINCE2 Practitioner certification would be ideal, as well as experience of Agile methodology.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Thursday 27 December

    download job profile apply now

    investigator (Coventry)

    starting salary £23,460 plus excellent benefits – we have full and part time roles available – Friargate, Coventry

    As an investigator, you’ll help sort out financial services problems for the people who come to our service for help. Working as part of a small team supported by an ombudsman manager, you’ll be accountable for investigating things thoroughly and getting to the bottom of our customers’ complaints.

    Our investigators come from diverse career paths and all walks of life – but whatever your background you’ll spend 6 months in our academy developing the skills that’ll help you to find answers to problems that are fair and feel fair to the people that come to us for help.

    Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgment – as well as drawing on the expertise and knowledge of those around you.

    You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing.

    We value diversity in both background and experience. We’re here for everyone and we want our workforce to reflect that, so we can meet a varied range of customers’ needs in the best way possible.

    If we’ve sparked an interest in you and you’d like to find out more, then why not take a look at the job profile and our recruitment process. And then attach your CV, along with a short covering letter telling us (in no more than 700 words) why you want to work for the ombudsman service, and why you’d make a great investigator, along with details of your current remuneration and notice period.

    The closing date for applications is Friday 28 December 2018.

    apply now

    procurement manager

    salary £50,000 to £60,000 plus excellent benefits – permanent – London docklands

    Are you an experienced procurement professional who knows how to deliver in a public sector environment?

    An organisation our size relies on the supply of a wide range of goods and services to make sure we can work effectively and deliver an excellent service to our customers. Our procurement team provides an efficient and effective procurement service that not only meets the needs of the organisation, but also complies with EU procurement legislation and delivers excellent value for money.

    As a procurement manager, you’ll be managing a range of procurement projects in line with EU procurement legislation that help deliver cost savings for the organisation. You’ll be responsible for creating and implementing procurement strategies and helping us to develop our procurement policies and procedures. Your expert knowledge will be crucial in helping us manage the risks we might face around our procurement activities.

    You’ll have significant experience of public sector procurement and will have led procurement projects – adopting a category management approach, as well as sourcing from frameworks. And you’ll have excellent communication and stakeholder management skills and enjoy working in a fast-paced environment, using your technical skills and understanding to deliver good procurement solutions and cost savings across a wide range of business areas. Ideally, you’ll be a member of CIPS (Chartered Institute of Procurement and Supply) and have experience of the IT category.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 30 December.

    download job profile apply now

    buyer

    salary up to £35,000 plus excellent benefits – permanent – London docklands

    Can you help us to buy essential products and services?

    As a fast-moving organisation with rapidly changing requirements, we need to be able to buy products and services that best meet our needs - and offer good quality at the right price. As one of our buyers, you’ll be looking for smart ways to bring in products and services for everything from IT and project consultancy, to marketing and facilities management.

    This role’s all about building relationships – both with external suppliers, to make sure we’re getting great value, but also with colleagues across the ombudsman. You’ll be the first point of contact for queries around procurement and will also be supporting our procurement managers on a range of procurement projects. So that we’re tracking our progress, you’ll also be maintaining reports, contracts and project planning tools whilst showing you have an eye for detail, and are able to provide data in a way that’s easy to understand. You’ll be using your problem solving skills to explore ways in which we can make the procurement experience better for all our stakeholders.

    Ideally you’ll be working towards an accreditation in CIPS (Chartered Institute of Purchasing and Supply) or will have recently achieved this. You’ll need to have some practical experience of working in a procurement environment, ideally being involved with public sector procurement. We’re looking for someone with a strong working knowledge of Microsoft Office, particularly Excel, and with the ability to stay organised while juggling various pieces of work and deadlines.

    You’ll also need to have strong communication skills as you’ll be advising and guiding a wide range of stakeholders on procurement issues and, on occasions, passing on difficult messages.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 30 December.

    download job profile apply now

    records and information officers

    salary up to £30,000 – 12 month fixed term contract – London docklands

    Are you an experienced records or information management professional with a passion for knowledge-sharing?

    One of our core values at the ombudsman is to “build everyone’s knowledge” and having good records and information management is key to achieving this. The work we do in our records and information management team crosses the whole organisation – working with local records officers and data and record owners across the ombudsman to manage the records we hold, and providing records management solutions which support the business and meet the needs of users. As a records and information officer, you’ll support the records and information governance manager in developing our records management policies, reviewing our retention schedules, and undertaking project work to embed good records management practice across the ombudsman.

    You’ll have experience of working in a similar position or have a relevant qualification in records or information management. You’ll have a good understanding of records and information management concepts and requirements. You’ll also be able to build strong relationships with colleagues at all levels across the ombudsman and have a sharp, analytical mind.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Monday 31 December.

    download job profile apply now

    business systems support analyst

    salary up to £50,000 – permanent – London docklands

    Can you play a key role in supporting our finance and HR systems?

    To help deliver the best possible service and share knowledge across the business information department, we’re recruiting for business systems support analysts to analyse and resolve issues relating to the support and maintenance of our finance and HR systems.

    We’re looking for someone with previous experience in business systems to become the expert on either a finance or HR system, in order to analyse and resolve issues, provide reporting and ensure that data is managed effectively.

    You could use your understanding of the ITIL process and experience in dealing with business users in helping us to make important decisions around how we fix systems problems, facilitate strong delivery of enhancements to systems and choosing the best options in how to use the tools effectively.

    Take a look at the job profile to find out more.

    To apply, please upload your CV and tell us why you're the right person for this role (in no more than 500 words, please).

    The closing date for applications is Sunday 13 January.

    download job profile apply now
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