skip tocontent

If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.


  • investigator

    starting salary £27,600 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – permanent – London docklands


    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    download job profile apply now

    infrastructure engineer (telephony)

    salary up to £58,000 plus excellent benefits – permanent – London docklands

    Can you work on ways to maintain and improve our telephony infrastructure while helping with day-to-day issues?

    As demand for our organisation’s service has increased, so too has the number of end users relying on our network and telephony services. We now support around 4,000 people, using in particular IPFX and Cisco communication systems. As our infrastructure engineer for telephony, you’ll provide advanced technical support on all our telephony and communication devices when colleagues escalate queries from our people. And you’ll also be completing development projects to improve our systems and services, including researching the latest relevant products and technologies, and making recommendations to colleagues.

    You’ll have the CCNP Collaboration certificate or equivalent experience and will ideally be well on your way to achieving a CCIE – or just a passion for what you do. Showing a solid understanding of telephony and with maintaining an IPFX suite, you’ll be experienced at playing a key role in a telephony infrastructure team, ideally in a highly secure enterprise environment. You’ll be an expert in getting the most from our Cisco telephony estate, working in collaboration with colleagues across the IT department to make sure we’re getting the most out of our equipment and software in a secure way. You’ll have a good grasp of wider Unified Communication technologies but will be able to maintain and configure Cisco Call Manager v10.5, IPFX v6 and be comfortable supporting unified messaging systems like Jabber, Microsoft Skype for Business and SIP.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    business systems analyst

    salary up to £45,000 plus excellent benefits – permanent – London docklands

    Are you an experienced business analyst with strong IT systems knowledge who can help us deliver continuous improvement in the service we provide?

    Our IT department has a critical role in helping us continue to deliver the excellent service our customers expect. As the business systems analyst, you’ll play a central part as we strive to improve continuously and understand what’s needed from a technical perspective.

    In defining workable technology solutions, you'll identify our organisation’s needs using methods including workshops, user stories, unified modelling language models, workshops and storyboards. Then you'll be actively involved in all stages of the project lifecycle – from concept to implementation, acting as a bridge between the IT department and the rest of the organisation. And you’ll be maintaining functional designs and specifications to help us see how potential solutions and changes will work.

    We’re looking for someone who’s able to gain a thorough understanding of our environment – taking into account our people, applications, technologies, data and processes. You’ll also need to have experience of the full project lifecycle, and be comfortable building relationships with technical and business people at all levels throughout the organisation. This is a unique role within the projects and analysis team – one that needs strong technical knowledge of our internal IT systems as well as .NET, NServiceBus and structured query language (SQL) databases. Having some experience of digital systems, Microsoft SharePoint and Microsoft Dynamics would also be useful.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Wednesday 17 October 2018.

    download job profile apply now

    software developer

    salary up to £50,000 plus excellent benefits – permanent – London docklands

    Can you help us develop our key casework systems?

    Our software developers write code for new and existing systems and help with development ‘sprint’ planning by working with software test analysts and business analysts. This is a busy role where you’ll play a key role in adding new features to some of our most heavily used systems that form the core of our service.

    We’re looking for someone with deep experience of development using C# and .NET principles in an environment which is using an agile approach. Ideally you’ll have had some experience of Microsoft Dynamics CRM as well.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 21 October 2018.

    download job profile apply now

    records and information officer

    salary up to £30,000 plus excellent benefits – permanent and 12 month fixed term contract – London docklands

    Are you an experienced records or information management professional with a passion for knowledge-sharing?

    One of our core values at the ombudsman is to “build everyone’s knowledge” and having good records and information management is key to achieving this. The work we do in our records and information management team crosses the whole organisation – working with local records officers and data and record owners across the ombudsman to manage the records we hold, and providing records management solutions which support the business and meet the needs of users. As a records and information officer, you’ll support the records and information governance manager in developing our records management policies, reviewing our retention schedules, and undertaking project work to embed good records management practice across the ombudsman.

    You’ll have experience of working in a similar position or have a relevant qualification in records or information management. You’ll have a good understanding of records and information management concepts and requirements. You’ll also be able to build strong relationships with colleagues.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 28 October 2018.

    download job profile apply now
photograph of a staff meeting

looking for a different role?

If we don't have what you are looking for at the moment you can also sign up to be one of the first to hear about new opportunities.

sign up now

employee log in