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If you’re looking for your next step – and you share our commitment to fairness and making a difference – we’d love to hear from you. Take a look at our current opportunities to see who we’re currently looking for.


  • investigator

    starting salary £27,600 plus excellent benefits – permanent – London docklands

    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    download job profile apply now

    solutions architect

    salary up to £75,000 plus excellent benefits – permanent – London docklands

    Can you work with the organisation to help design an IT estate that suits our needs now and in the future?

    Our architecture team own all of the concepts and designs for the IT department. As our solutions architect, you’ll meet customer needs in a very high profile position in the organisation. You’ll work with business analysts and technical colleagues to understand our IT requirements and then create the high-level designs we will use to maintain and upgrade IT systems.

    You’ll have experience as a solutions architect in a similar sized organisation, ideally with experience of CRM (customer relationship management) software and a detailed understanding of how different technologies can integrate. You’ll need to be able to engage with stakeholders across all areas of the organisation, helping to create technical roadmaps and solution visions and taking them through the design process – you’ll need to be skilled in describing technical concepts to our leaders. Solution architects also provide a watching brief through the implementation phase of a solution.

    This is a great opportunity to make an impact in a department that’s currently going through significant change, and your expertise will help ensure we have technical solutions that meet our current and future organisational needs.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    software developer

    salary up to £60,000 plus excellent benefits – permanent – London docklands

    Can you help us develop our key casework systems?

    Our software developers write code for new and existing systems and help with development ‘sprint’ planning by working with software test analysts and business analysts. This is a busy role where you’ll play a key role in adding new features to some of our most heavily used systems that form the core of our service.

    We’re looking for someone with deep experience of development using C# and .NET principles in an environment which is using an agile approach. Ideally you’ll have had some experience of Microsoft Dynamics CRM as well.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    ombudsman leader – SME

    salary range up to £112k pa + excellent benefits – permanent – London docklands

    At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right. This year we are taking on responsibility for looking at complaints brought by more small businesses. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.

    This work will contain a range of exciting new challenges and we’ve been recruiting experienced leaders and team members to help us do this – but there are still some opportunities available. Before we finalise the team, we want to make sure that we have attracted the widest possible talent and expertise.

    About the role

    As the ombudsman leader for small and medium-sized enterprises (SME), we’ll look to you to set our long-term strategy and bring our vision to life. It means creating a fair and consistent approach for new problems, as well as ensuring that knowledge is developed and shared across the organisation. You’ll also build, develop and inspire the team from the ground-up to deliver an exceptional service. You’ll be accountable for making legally binding final decisions on problems which could have wide-reaching implications. Your challenge will be to sustain high performance across all your people, teams and managers – ensuring they work collaboratively in a customer-focussed way, to continually improve our quality of service and ways of working.

    About you

    As well as having proven exceptional leadership skills you’ll need to demonstrate sound judgement, common sense and bags of resilience to succeed. You’ll have a strong understanding of SME’s, the financial transactions and products they use and the issues and problems they may face. But technical know-how is just the beginning. Your challenge will be to sustain high performance and continuous improvement from your team of ombudsman managers along with being able to cut through ambiguity and take ownership of the future of the entire division.

    As well as the chance to make a difference for SME’s all over the country, this role enjoys a flexible benefits package that is second to none. Discover a wealth of rewards including:

    •membership of a non-contributory pension
    •25 days paid holiday (exclusive of bank holidays) with the option to buy and sell extra days
    •financial support for your professional development
    •private medical insurance for you, with optional cover for family members
    •life assurance and income protection
    •a monthly cash allowance to spend of other benefits like dental care and travel insurance
    •a free onsite gym, with access to fitness classes and personal instructors

    Our people are at the heart of our service and we have a unique mix of experience, background and knowledge. But what we all have in common is a passion, and the ability, to solve the problems our customers seek our help with.

    Do something more worthwhile with your career - join us. If this role has sparked an interest take a look at the job profile and apply.

    The closing date for applications is Friday 22 February.

    download job profile apply now

    ombudsman manager – SME

    starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, based on performance - London Docklands

    At the Financial Ombudsman Service, we’re used to making decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers and financial businesses – and if we feel a financial business hasn’t treated a customer fairly, we can step in to put things right. This year we are taking on responsibility for looking at complaints brought by more small businesses. Small businesses can find it difficult to take complaints about financial businesses to court, as the costs can be prohibitive, but recent history shows they haven’t always been treated fairly. So we’ve been asked by the regulator for financial businesses to step in to provide independent and impartial resolution to their complaints.

    This work will contain a range of exciting new challenges and we’ve been recruiting experienced leaders and team members to help us do this – but there are still some opportunities available. Before we finalise the team, we want to make sure that we have attracted the widest possible talent and expertise.

    About the role

    It’s a brand-new division so you’ll be in at the start, supporting the ombudsman leader to shape our success. As an ombudsman manager you’ll be an inspirational leader too, able to develop and motivate your team to deliver objectives and fair outcomes for their customers. Setting your investigators clear goals and coaching them to resolve complex and challenging problems, you’ll lead by example in the delivery of a high-quality service. You’ll help get things back on track for small and medium-sized enterprises (SME), by using your powers as an ombudsman to reach sound, legally binding final decisions.

    About you

    With previous experience of operating in an SME environment, you’ll be hungry for a new challenge. Bring us your first-class people management skills where you know how to show empathy and understanding along with common sense and impartial judgement. Most of all, you’ll use these skills to motivate, guide and inspire your team of investigators. You’ll build trust, exceed expectations and thrive in an environment where no two days are the same.

    As well as the chance to make a difference for SME’s all over the country, this role enjoys a flexible benefits package that is second to none. Discover a wealth of rewards including:

    •membership of a non-contributory pension
    •25 days paid holiday (exclusive of bank holidays) with the option to buy and sell extra days
    •financial support for your professional development
    •private medical insurance for you, with optional cover for family members
    •life assurance and income protection
    •a monthly cash allowance to spend of other benefits like dental care and travel insurance
    •a free onsite gym, with access to fitness classes and personal instructors

    Our people are at the heart of our service and we have a unique mix of experience, background and knowledge. But what we all have in common is a passion, and the ability, to solve the problems our customers seek our help with.

    Do something more worthwhile with your career - join us. If this role has sparked an interest take a look at the job profile and apply.

    The closing date for applications is Friday 22 February.

    download job profile apply now

    data governance manager

    salary up to £76,100 plus excellent benefits –18 month fixed term contract – London docklands

    Can you establish the right governance, processes and technology around how we manage sensitive data?

    So that we can demonstrate a tight grip over our data, we’re looking for a data governance manager to enhance our data governance capability and consistency, particularly around our approach to data quality.

    This is a brand new role where you’ll work across the organisation to set up new capability for managing reference data, establish a pipeline of activity for data process and data quality improvement while setting up data governance frameworks. You’ll act as a subject matter expert, chair the information governance board and will help create data quality dashboards to give our senior management a view on how things are going.

    To be considered, you’ll need significant experience and knowledge of data management and data governance concepts in the context of an organisation or business – and ideally you’ll have set up or played a key role in establishing a new capability or function. Naturally, you’ll also need a good understanding of GDPR and other data regulations. And you’ll need the communication and influencing skills to be able to help our people make the best use of your recommendations and expertise, particularly with successful project delivery – along with the confidence to clearly deliver presentations to a range of stakeholders.

    The closing date for applications is 24 February.

    download job profile apply now

    employee survey partner

    salary from £38,000 up to £43,300 – 12 month fixed term contract – London docklands

    Can you plan and manage our employee engagement surveys?

    It’s important to understand how our people are feeling about working here, and what concerns or challenges may be impacting their engagement. As our new employee survey partner, you’ll be planning, organising and managing our employee engagement survey cycle, according to the needs of the service, collaborating closely with key stakeholders across different functional teams and employee levels, as well as our third party survey technology provider.

    To be considered, you’ll need some experience of managing employee engagement surveys where you’ve planned and delivered them, along with the analysis afterwards, including preparing and presenting findings and recommendations to a range of managers and leaders. For this, you’ll need very strong communication and relationship building skills. And it would be highly desirable if you’ve come from a background in HR.

    If this sounds interesting to you and you’d like to find out more – take a look at the job profile.

    To apply, tell us why you're the right person for this role (in no more than 500 words, please).

    Shortlisted candidates will be invited to an interview based on our HR capability framework. This assessment will also involve a short presentation task.

    The closing date for applications is 24 February.

    download job profile apply now

    resourcing manager

    salary £50,000 to £60,000 – 18 month fixed term contract – London docklands

    Can you lead a busy resourcing team as we deliver our plans in 2019?

    Our resourcing team play a crucial role in making sure the right people are in the right places across the organisation at the right time, to meet our commitments and budget forecasts.

    We’re looking for a highly effective resourcing manager to cover a maternity leaver, where you’ll lead a team of experienced recruiters, resourcers and coordinators to deliver operational recruitment plans across the organisation. You’ll also take on some key projects to improve the way we do resourcing here, from a customer and candidate perspective – one big piece of wok we’re particularly excited about is revamping our employee onboarding approach. You’ll collaborate with colleagues in procurement to manage and gain extra value from our external suppliers.

    To succeed in this highly visible role, you’ll need substantial in house recruitment experience in a similar sized organisation, including team and supplier management. You’ll have the ability to understand and bring in best practice to drive through improvements to our process against a resourcing strategy. You’ll also need to have rolled out a large scale onboarding programme, and have worked closely with suppliers to ensure they deliver the highest standards of service.

    Find out more about the role by taking a look at the job profile.

    To apply, tell us why you're the right person for this role (in no more than 500 words, please).

    Shortlisted candidates will be invited to an interview in March based on our HR capability framework.

    The closing date for applications is 24 February.

    download job profile apply now

    resourcing adviser

    salary £31,500 to £38,000 plus excellent benefits –12 month fixed term contract – London docklands

    Can you help us to get the right people in place to meet our organisational needs?

    Our resourcing team plays a key role in making sure we have the right number of people with the right skills and behaviours to meet their objectives, so we can continue to meet our commitments as an organisation.

    As one of our resourcing advisers, you’ll work with your customer groups and a resourcing partner on operational recruitment activities like taking vacancy briefs, sourcing candidates, screening applications, assessing candidates and starting the onboarding process, along with the necessary administrative tasks on our recruitment system. A particular approach we want to explore further in the team is to engage more with ‘passive’ candidates, those not necessarily looking for a new role right now, but who may be interested to hear from you about why the Ombudsman is a great place to work.

    To succeed in the role, you’ll need some experience of in-house operational recruitment where you’ve been responsible for handling a number of different vacancies at once, from a vacancy need arising to an individual starting their new position.

    You’ll also need excellent communication skills with the ability to build strong, collaborative working relationships – and not be afraid to challenge an approach if you think there’s a better way. And naturally you’ll need to be well organised, with a keen eye for detail and the ability to adapt to a dynamic workload.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 26 February.

    download job profile apply now

    senior HR coordinator

    salary £25,000 plus excellent benefits – three month fixed term contract – London docklands

    We’re going through a large scale recruitment programme and need an experienced resourcing coordinator to manage the logistics on large scale recruitment campaigns involving hundreds of candidates – ushering candidates through the process, updating our applicant tracking system (ATS), scheduling interviews and feedback sessions, booking rooms using our online system, arranging interview panels, printing and arranging interview packs, facilitating practical assessments and greeting candidates face to face, ensuring their right to work items are accurately scanned and uploaded to the ATS.

    what we’re looking for

    •previous experience with volume recruitment – dealing with vast amounts of candidates, rooms and activities at once, and being able to solve problems related to these logistics calmly and quickly
    •previous experience of managing diaries using Microsoft Outlook
    •good relationship building skills
    •immaculate attention to detail – we’ll be dealing with anonymised applications. You’ll need to have very strong administration skills
    •flexibility and willing to adapt – working in a fast paced environment with lots of change
    •self-starter – proactive – happy to roll their sleeves up and get stuck in
    •strong communication skills
    •competent with Microsoft Excel and inputting data – should be competent in quickly getting up to speed with new systems and processes
    •punctual, reliable and ideally looking for a career in recruitment or HR

    We’ll be holding phone interviews with suitable candidates.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 26 February.

    download job profile apply now

    ombudsman manager

    starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, based on performance – permanent/full and part time roles available – London docklands

    Our ombudsman managers come from diverse career paths and all walks of life – but all share key skills in problem solving, gathering and analysing information, critical thinking and decision making.

    As an inspirational leader, you’ll motivate and develop a small team of investigators – helping them sort out our customers’ problems with financial services and delivering on our operational and quality objectives.

    Your sound judgment and leadership skills will help your team reach answers that are fair and feel fair. But when that doesn’t resolve things, you’ll use the same skills – and your statutory powers as an ombudsman – to make legally binding final decisions.

    That means you’ll need to be a natural, open minded problem-solver, using common sense to resolve complex and challenging situations.

    We value diversity in both background and experience. We're here for everyone and we want our workforce to reflect that, so we can meet a varied range of customers' needs in the best way possible.

    As a result of the recent decision by the FCA to widen the service’s jurisdiction to deal with SME disputes with FS institutions, we would welcome applicants who have backgrounds in business to business problem resolution to manage newly appointed specialist SME teams.

    Take a look at the job profile if that’s got you interested. Then send your CV, with a short covering letter (no more than 700 words) explaining why you want to work for the ombudsman service, and why you’d make a great ombudsman manager. Please include details of your current remuneration and notice period.

    The closing date for applications is Sunday 3 March.

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    senior legal counsel

    Salary £72,500 – permanent – London docklands

    Are you a qualified lawyer looking for a new challenge, where your work really makes a difference?

    Our legal and jurisdiction team has responsibility for providing legal advice and support to the Financial Ombudsman Service across a broad range of legal areas, including acting for the ombudsman if we are challenged through the courts.

    We are looking for a solicitor or barrister qualified in England & Wales (or an equivalent jurisdiction) to join us as senior legal counsel. You will work with the team to provide advice to our organisation on all legal and jurisdiction matters and help us build our legal knowledge across the ombudsman service. You will use your experience as a lawyer to deliver trusted advice to our organisation.

    You will have demonstrable experience as a lawyer in the regulatory, commercial or public sector, or in private practice. Ideally you will have some experience in one or more of the following areas: Public law, financial services law and regulation, litigation, information law, employment law or contracts and procurement. In this role you will be explaining complex concepts to non-lawyers, so excellent written and oral communication skills are a must. You will have a well developed ability to solve problems, question, reason and analyse, getting to the heart of problems and finding solutions which are supported by the law. You will be able to work well under pressure and meet deadlines.

    When required you will take a lead on specific areas of the team’s workload and have oversight for all related matters. You will support less experienced members of the team in developing and learning. You will become involved in training to the organisation on various legal issues, so good presentation skills are a must.

    If you are interested in this role and you’d like to find out more then take a look at the job profile.

    And if you think you’d make a great addition to our legal team, apply now, attaching your CV and a letter telling us:

    •what attracts you to this job and the ombudsman service
    •why your skills and experience (both in and out of work) make you the right person for the job

    The closing date for applications is Sunday 3 March.

    download job profile apply now

    information security analyst

    salary £35,000 to £40,000 plus excellent benefits – permanent – London docklands

    Can you help us meet our obligations around information security?

    Our approach to digital presence and technology is changing, and with that comes new risks and potential threats. To meet our legal obligations and uphold our organisational reputation, we’ve created some exciting new roles in the information security team.

    As one of our information security analysts, you’ll play a key role in the department of information security professionals covering security architecture, incident response, vulnerability management, IT governance, and legislative compliance as well as maintaining security training and awareness. Working with a specific customer group, you’ll effectively partner with your stakeholders to make sure we’re following best practice information security principles and frameworks.

    You’ll need experience of working in an information security team where you’ve used your technical and analytical skills to get to the bottom of security challenges and threats. And to build relationships and challenge constructively, you’ll need to have well developed interpersonal skills, and be passionate about helping colleagues with their personal development. You’ll certainly be kept busy, so being able to organise yourself and think quickly on your feet when something unexpected comes along will be crucial.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 10 March.

    download job profile apply now

    information security manager

    salary £60,000 to £65,000 plus excellent benefits – permanent – London docklands

    Can you lead a team of information security professionals?

    Our approach to digital presence and technology is changing, and with that comes new risks and potential threats. To meet our legal obligations and uphold our organisational reputation, we’ve created some exciting new roles in the information security team.

    As one of our information security managers, you’ll ensure operational excellence in a department of information security professionals covering security architecture, incident response, vulnerability management, IT governance, and legislative compliance as well as maintaining security training and awareness. You’ll also work with senior colleagues to create and implement effective information security policies as things change.

    You’ll need to be well established as a manager in an information security team where you’ve championed information security in a similar sized organisation. Your technical expertise will be well developed – you’ll already have managed security testing projects, enhancing data leakage capabilities and overseen a vulnerability management agenda. In this high profile role, you’ll also need the interpersonal skills to build effective relationships with senior stakeholders, and technical colleagues in IT.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is Sunday 10 March.

    download job profile apply now
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