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our organisation chart

our executive team

Our executive team is responsible for the leadership and management of the Financial Ombudsman Service – and is directly accountable to our board of non-executive directors.

other members of the board

image: Caroline Wayman

Caroline Wayman
chief ombudsman & chief executive

Responsible for setting out the organisation's vision, strategy and values. Acts as key spokesperson for the service, representing it internally and externally, and leads the delivery of the Ombudsman's statutory dispute resolution and decision-making function.

image: Julia Cavanagh

Julia Cavanagh
chief financial officer

image: David Cresswell

David Cresswell
director of strategy

image: Chris McDermott

Chris McDermott
chief operating officer

photo: Annette Lovell

Annette Lovell
director of engagement

image: Richard Thompson

Richard Thompson
principal ombudsman and quality director

image: Garry Wilkinson

Garry Wilkinson
principal ombudsman and director of new services

image: Caroline Nugent

Caroline Nugent
director of HR