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Check out our beta site

We recognise and reward our people’s hard work and commitment – whether they’re resolving complaints or part of our support teams.

In addition to opportunities for varied and challenging work, you’ll get benefits including:

  • membership of a non-contributory pension – with the option to make matched contributions if you want.
  • 25 days’ paid holiday (exclusive of bank holidays) with the option to buy and sell extra days
  • the chance to work flexibly
  • financial support for your professional development
  • private medical insurance for you, with optional cover for family members
  • life assurance and income protection
  • a monthly cash allowance to spend on other benefits like dental care and travel insurance
  • a free onsite gym, with access to fitness classes and personal instructors
  • a range of services to support your wellbeing, including massage therapy and other treatments, as well as discounts
  • a regular programme of sports and social events, and the chance to get involved in our employee-led networks and volunteering opportunities.
our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

what matters to us

who we're looking for

What matters to us most at the ombudsman is fairness. Fairness isn't only about making sure our answers and decisions are technically right. It's also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

Find out more

diversity award winners in 2019