Find out how we can communicate with you through BSL video interpreter or Relay UK if you’re Deaf or can’t hear well. If you don’t use British Sign Language or would prefer to not use the phone, you can find other ways to contact us.
On this page, we outline how you can:
- talk to us using Relay UK – previously called Next Generation Text)
- contact us through a live BSL video interpreter
If you need information or correspondence in British Sign Language, we can provide it in a video clip, DVD or USB format.
You can find out more about our approach to making reasonable adjustments in our reasonable adjustments policy.
Contact us through a live BSL video interpreter
If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter.
We can connect you instantly with interpreters through SignVideo, a free online service. You don’t need to book calls in advance: you can talk to us through SignVideo any time between 8am and 5pm Monday to Friday. Outside these hours, you can use SignVideo to leave us a message. They operate daily 8am to midnight.
On your mobile or tablet?
Help with SignVideo
You can find more information on how to use the SignVideo service through the mobile app on their website.
If you have any problems using SignVideo, or want to leave feedback, you can:
- visit the SignVideo FAQ page
- call SignVideo customer services in BSL
- email SignVideo technical support – [email protected]
Technical requirements
To use SignVideo, you'll need to download the app on your device or access the service on your browser. You’ll need:
- your device
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You can use: Windows PC app, Apple Mac app, iOS app, Android app, or SignVideo web service.
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- a webcam
- Your webcam can be either plugged in or built in.
- a good internet connection
- For the best experience with SignVideo, we recommend a minimum 2mbps upload and download internet speed. Your internet connection can be: 3G, 4G, 5G mobile network, plugged in broadband or ethernet, or WiFi.
Talk to us using Relay UK
We can make and receive phone calls using Relay UK. This free service uses a relay assistant to convert speech to text and vice versa. This way:
- you’ll type what you want to say into your mobile phone, laptop, tablet or textphone (Minicom or Uniphone)
- the relay assistant reads this out to the person on the end of the line
- when the person replies, the relay assistant will convert this to text so you can read what they’ve said
If you’re already set up with Relay UK, this service is automatically linked to your phone number. If not, you can find out how to use the service at www.relayuk.bt.com.