We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4132794
30 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4132794 The complaint Miss Z complains that Revolut Limited (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss Z is being represented by a third party. To keep things simple, I will refer to Miss Z throughout my decision. What happened Miss Z found an... (3 pages)View decision -
Decision Reference DRN-3845753
30 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3845753 The complaint Miss S complains that Revolut Ltd has not treated her fairly when she made payments to an investment scheme that now appears to have been fraudulent. What happened Miss S was persuaded to invest in a crowdfunding platform offering high rates of return for an inves... (5 pages)View decision -
Decision Reference DRN-4219056
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4219056 The complaint Mr G says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (6 pages)View decision -
Decision Reference DRN-3781592
29 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3781592 The complaint Mr C complains that Revolut Ltd won’t refund disputed transactions carried out on Mr C’s account. What happened Mr C had an account with Revolut. On 17 February 2022 two smart watches were registered on his account to be used as payment devices. On 17 February 202... (4 pages)View decision -
Decision Reference DRN-4198807
28 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4198807 The complaint Mr I complains that Revolut Ltd (Revolut) has refused to refund the money he has lost following him falling victim to two scams. Mr I is being represented by a third party. To keep things simple, I will refer to Mr I throughout my decision What happened The backgr... (4 pages)View decision -
Decision Reference DRN-4155527
28 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4155527 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened The background of this com... (4 pages)View decision -
Decision Reference DRN-3961770
28 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3961770 The complaint Mr I complains that Revolut Ltd won’t return his funds that a third party bank rejected. What happened Mr I made an international transfer through Revolut for $4,244.30, however, a third party bank rejected the payment, but Mr I has not received these funds back y... (2 pages)View decision -
Decision Reference DRN-4010755
27 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4010755 The complaint Mr B complains that Revolut Ltd (“Revolut”) have failed to refund over £4,900 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat all the details again here. Instead, I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-3655277
23 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3655277 The complaint Mr R complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him from becoming the victim of a scam and would like Revolut to refund him the money he has lost. What happened Mr R was contacted by G by telephone. G presented itself as a succes... (4 pages)View decision -
Decision Reference DRN-3761808
22 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3761808 The complaint Mrs C complains that Revolut Ltd declined to raise a chargeback in relation to her debit card payment for a tour that was not what had been described when she paid for it. What happened In December 2021, while Mrs C was on holiday overseas, she paid her hotel for ... (2 pages)View decision
