We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4102151
20 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4102151 The complaint Ms S is unhappy that Revolut Ltd has decided not to refund him after he was the victim of an authorised push payment (APP) scam. What happened Mr S says he found a loan provider via a social media platform. He entered into discussions with this individual who prom... (3 pages)View decision -
Decision Reference DRN-4163335
16 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4163335 The complaint Miss O complains that Revolut Ltd won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. In making her complaint Miss O is represented, but for ease I’ll refer to Miss O throughout this decision. What happened The background t... (3 pages)View decision -
Decision Reference DRN-4193309
15 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4193309 The complaint Mr C complains that Revolut Ltd will not refund him money he says he lost as a result of an investment scam. Mr C is represented by CEL Solicitors in this matter. What happened The circumstances of this complaint are well known to both parties, so I will not repea... (3 pages)View decision -
Decision Reference DRN-4173869
15 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4173869 The complaint Mr D has complained that Revolut Ltd failed to carry out an international transfer correctly and that it has still not returned the funds to him. What happened In January 2022 Mr D transferred £7,000 from his Revolut account to his bank account abroad but the fund... (2 pages)View decision -
Decision Reference DRN-4160486
15 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4160486 The complaint Mr L complains that Revolut Ltd will not refund Apple Pay transactions that he says he didn’t make or otherwise agree to. What happened Mr L explains he received a phone call from someone claiming to be from Revolut to discuss transactions on his account. Mr L did... (3 pages)View decision -
Decision Reference DRN-4028061
14 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4028061 The complaint Mr M has complained that Revolut Ltd won’t refund the money he lost after falling victim to a scam. What happened Both sides are familiar with the case, so I’ll summarise what happened in brief. In spring 2022, Mr M was called by a scammer who impersonated Revolut... (3 pages)View decision -
Decision Reference DRN-4189491
14 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4189491 The complaint Mr N has complained that Revolut Ltd registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr N received and passed on £300, which was later reported as being the proceeds of a scam. He sent it to an individual on ano... (5 pages)View decision -
Decision Reference DRN-4160870
14 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4160870 The complaint Mr T complains that his bank, Revolut Ltd (Revolut) has refused to refund the money he has lost following him falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summa... (3 pages)View decision -
Decision Reference DRN-4083512
13 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4083512 The complaint Miss F complains that Revolut Ltd won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on th... (2 pages)View decision -
Decision Reference DRN-4174470
12 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4174470 The complaint Miss K complains that Revolut Ltd (“Revolut”) refuses to refund her losses after she fell victim to a scam. Background In or around April 2021, Miss K contacted a company I’ll call “S” after coming across a video online about its ability to help her invest her mon... (5 pages)View decision
