We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3969755
12 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969755 The complaint Mr G complains that Revolut Ltd restricted and closed his account. He’d like his account reopened and compensation for the impact caused to him. What happened Mr G had an account with Revolut On 28 June 2022 a payment of just over £1,500 was sent to Mr G’s account... (2 pages)View decision -
Decision Reference DRN-3931295
8 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3931295 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to bot... (5 pages)View decision -
Decision Reference DRN-3793276
31 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3793276 Complaint Mr H is unhappy that Revolut Ltd hasn’t reimbursed him after he fell victim to an investment scam. Background In April 2022, Mr H fell victim to an investment scam. He contacted an account on a social media platform that purported to offer investment advice. He said t... (2 pages)View decision -
Decision Reference DRN-4120300
31 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4120300 Complaint Mr H is unhappy that Revolut Ltd (“Revolut”) recorded a fraud prevention marker against him. Background In July 2022, Mr H’s account received credits of £869.99, £50, £500, £8 and £200. The funds were quickly moved to an account with a third-party payment service prov... (3 pages)View decision -
Decision Reference DRN-4136484
25 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4136484 The complaint Mr K complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the su... (3 pages)View decision -
Decision Reference DRN-4088371
25 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4088371 The complaint Mr B complained because Revolut Ltd refused to refund him for eight transactions totalling £42,482.27. He said they’d been made when his drink had been spiked when he was out, and he had no recollection of the night. What happened On 7 ... (4 pages)View decision -
Decision Reference DRN-3991012
22 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3991012 The complaint Mr M complains that Revolut Ltd (“Revolut”) has failed to refund over £18,000 he says he lost as part of an investment scam in May 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on... (2 pages)View decision -
Decision Reference DRN-3996553
19 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3996553 Complaint Mrs S is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In May 2022, Mrs S fell victim to a scam. She received a phone call from someone who claimed to work for HM Courts & Tribunals Service. Unfortunately, that individua... (3 pages)View decision -
Decision Reference DRN-4086217
15 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4086217 The complaint Mr M complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr M fell victim to an investment scam. Generally, money was transferred between Mr M’s account with another bank and his Revolut account before card payments w... (4 pages)View decision -
Decision Reference DRN-3684941
12 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3684941 The complaint Mr B complains that Revolut Ltd closed his account without a reason. He would like his account reinstated. What happened Mr B had an account with Revolut. On 16 October 2020 Revolut reviewed the account. Following the review Revolut requested additional informatio... (2 pages)View decision
