We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4055548
3 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4055548 The complaint Mr D complains Revolut Ltd (“Revolut”) blocked and then closed his account. He also complains Revolut sent an indemnity to his other bank, but erroneously told him it wasn’t holding those funds. What happened In October 2020, Revolut blocked Mr D’s account whilst ... (4 pages)View decision -
Decision Reference DRN-4101965
27 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4101965 The complaint Miss S complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like Revolut to pay her back the money she has lost. What happened Miss S came across an advert for making investment in crypto... (4 pages)View decision -
Decision Reference DRN-4058766
26 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4058766 The complaint Mr R complains that Revolut Ltd are holding him liable for payments that he says he didn’t make or otherwise authorise. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key... (2 pages)View decision -
Decision Reference DRN-3873250
26 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3873250 The complaint Mr R complains that he lost money when he transferred funds between two accounts he held with Revolut Ltd. What happened Mr R attempted to transfer £20,000 from his Revolut current account to his Revolut ‘savings vault’ on 22 May 2022. He believes the money was cr... (2 pages)View decision -
Decision Reference DRN-4061989
25 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4061989 The complaint P a limited company complains about the way that Revolut Ltd handled a payment request. P is represented in its complaint by a director, Mr P. What happened P asked Revolut to pay an amount in Euros to another business. The payment was held up and P says this mean... (2 pages)View decision -
Decision Reference DRN-4005211
18 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4005211 The complaint Mr P complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr P has used a representative to bring his complaint. But for ease of reading, I’ll mostly only refer to Mr P and will ascribe the representative’s comments to him. What happe... (3 pages)View decision -
Decision Reference DRN-4082953
18 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4082953 The complaint Mr S is unhappy that Revolut Ltd refused to refund the money he lost after falling victim to a scam. What happened In June 2021 Mr S received a text from, what appeared to be, the NHS about covid-19 contact tracing which asked him to get tested. He clicked a link ... (3 pages)View decision -
Decision Reference DRN-4052595
17 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4052595 The complaint Mr G complains that Revolut Ltd (Revolut) didn’t make reasonable adjustments for him. What happened Mr G had a relationship with Revolut since 2017. He used live chat since that time. Mr G complained that he found live chat difficult to use given his disability. H... (3 pages)View decision -
Decision Reference DRN-4048907
14 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4048907 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and based on... (3 pages)View decision -
Decision Reference DRN-3831871
14 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3831871 The complaint Ms J complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms J is being represented by a third party. To keep things simple, I will refer to Ms J throughout my decision. What happened The background of this co... (3 pages)View decision
