We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2170 results
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Decision Reference DRN-4838358
15 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4838358 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has been... (4 pages)View decision -
Decision Reference DRN-4869618
15 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4869618 The complaint Mr T is unhappy that Revolut Ltd has made it difficult for him to access his bank account and caused him significant inconvenience. What happened Mr T has an account with Revolut. The main way Revolut provides its services for the account is through a mobile ap... (2 pages)View decision -
Decision Reference DRN-4907977
15 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907977 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost as the result of a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as being made by Mr B directly. What happened On 18 June ... (10 pages)View decision -
Decision Reference DRN-4845137
10 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4845137 The complaint Mrs H complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise. Mrs H is being represented by solicitors in this complaint. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again... (4 pages)View decision -
Decision Reference DRN-4788338
9 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4788338 The complaint Miss L complains about the actions of Revolut Ltd when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In December 2023 Miss L r... (3 pages)View decision -
Decision Reference DRN-4838270
9 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4838270 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator in their assessment.... (4 pages)View decision -
Decision Reference DRN-4552151
8 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4552151 The complaint Miss H complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Miss H fell victim to a task-based employment scam (‘job scam’) in June 2023. Miss H was looking for opportunities to work from home, to provide her with... (5 pages)View decision -
Decision Reference DRN-4863252
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4863252 The complaint Mr V complains Revolut Ltd won’t refund the money he lost to three scams. What happened Mr V has explained he fell victim to three scams in 2023 – all of which involved payments made from his Revolut account. Scam one Mr V saw a cryptocurrency investment opportuni... (4 pages)View decision -
Decision Reference DRN-4832475
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4832475 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened The details of what happened are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4849320
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4849320 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been previ... (4 pages)View decision
