We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3811079
13 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3811079 The complaint Ms A has complained that Revolut Ltd unreasonably refused to refund transactions withdrawn from her bank account after she said her phone was stolen in a nightclub. What happened Ms A said she was in a nightclub abroad and her phone was stolen on the night of 10 M... (2 pages)View decision -
Decision Reference DRN-3857229
12 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3857229 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary Mr M found an adverti... (4 pages)View decision -
Decision Reference DRN-4056426
31 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4056426 The complaint Mr J complains that Revolut Ltd (Revolut) won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. In... (6 pages)View decision -
Decision Reference DRN-3976591
31 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3976591 The complaint Mr I complains that Revolut Ltd refuses to refund the money he lost to an investment scam. Mr I is represented by a third party, for ease of reading, I’ll refer to him alone in this decision. What happened Mr I has explained that in 2021 he made payments from his ... (3 pages)View decision -
Decision Reference DRN-3987289
31 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3987289 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2022, Mr M received a call from someone claiming to be from Revolut. The caller said they had stopped some attempted fraudulent activity on Mr ... (3 pages)View decision -
Decision Reference DRN-4057233
31 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4057233 Complaint Mr B is unhappy that Revolut Ltd didn’t do more to protect him when he was the victim of fraud. I should point out that the final two payments Mr B made in connection with this scam came after his Revolut account was migrated to Revolut Bank UAB in Lithuania. As I und... (3 pages)View decision -
Decision Reference DRN-3698996
30 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3698996 The complaint Miss K complains that Revolut Ltd (‘Revolut’) declined to refund £5,000 which she lost as the result of a scam. What happened The circumstances of this complaint are well-known to both parties, so I will not go into every detail of what happened here. But, in summ... (3 pages)View decision -
Decision Reference DRN-3821461
28 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3821461 The complaint Mr C is unhappy that Revolut Ltd has refused to refund the money he lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In March 20... (2 pages)View decision -
Decision Reference DRN-3969505
24 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969505 The complaint Mr W complains Revolut Ltd (“Revolut”) blocked his account, and sent the money held in it to another account which he did not authorise before closing it. What happened Revolut carried out a review of Mr W’s account in March 2021, by doing so it placed a block on ... (3 pages)View decision -
Decision Reference DRN-3949584
24 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3949584 The complaint Mr M complains that Revolut Ltd (“Revolut”) hasn’t done enough to protect him against the loss of money to a scam. What happened Mr M says that in August 2021 he read an online article about forex trading. He subsequently signed up with a trading platform that I w... (2 pages)View decision
