We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3983153
24 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3983153 The complaint and background Mr K complains that Revolut Ltd will not refund money he lost to an investment scam. For the purposes of this decision, all reference to Mr K includes his representative. This complaint concerns eight payments Mr K made using his Revolut account in ... (4 pages)View decision -
Decision Reference DRN-3894707
22 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3894707 The complaint Mr J complains that Revolut Ltd won’t refund card payments he says he didn’t make from his account. What happened Mr J explains he was staying in a city abroad. He had two Revolut cards with him. And the one he had as a backup was taken. He says that card was used... (4 pages)View decision -
Decision Reference DRN-3928123
21 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3928123 The complaint Ms V complains Revolut Ltd (Revolut) hasn’t done enough to assist her in recovering funds she mistakenly paid to an unknown person. What happened In October 2021, Ms V needed to transfer money (£460) to her friend who I will refer to as T. She says ... (3 pages)View decision -
Decision Reference DRN-3981703
21 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3981703 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple I will refer to Mr K throughout my decision. What happened The background of this comp... (3 pages)View decision -
Decision Reference DRN-4002529
20 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4002529 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and based on... (4 pages)View decision -
Decision Reference DRN-3941068
15 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3941068 The complaint Mr H complains that Revolut Ltd blocked and then closed his account and returned the funds to source. He would like the funds returned to him and an explanation. What happened Mr H had an account with Revolut. Following a review on 26 February 2021 Mr H’s account ... (2 pages)View decision -
Decision Reference DRN-3983897
14 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3983897 The complaint Mr I complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. Mr I in bringing his complaint to our service is being represented. For ease of reading, I’ll refer to both his and his representative’s subm... (4 pages)View decision -
Decision Reference DRN-3969938
13 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969938 The complaint Mr R complains that Revolut PLC closed his account and registered a CIFAS marker against him. CIFAS is the UK’s fraud alert service. What happened Mr R had an account with Revolut. In August 2022, three payments, totalling just over £5,000 were made into Mr R’s ac... (3 pages)View decision -
Decision Reference DRN-3881404
13 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3881404 The complaint Mr E is unhappy that Revolut Ltd has refused to refund the money he lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In December... (2 pages)View decision -
Decision Reference DRN-3807853
10 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3807853 Complaint Mr P is unhappy that Revolut Ltd hasn’t reimbursed him after he fell victim to a scam. Background The factual background to this case is well known to the parties so I don’t intend to repeat it in full here. Briefly, Mr P fell victim to what’s known as a ‘safe account... (3 pages)View decision
